2003 Best Practices Study
Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000
Producer Summary
Average New Commissions Produced
Average Commissions in Book
$0 $100,000 $200,000 $300,000 $400,000 $500,000 $600,000 $700,000 $800,000
$0 $20,000 $40,000 $60,000 $80,000 $100,000 $120,000 $140,000 $160,000 $180,000 $200,000
Commercial P&C Group L&H Personal P&C Multi-Line
Commercial P&C Group L&H Personal P&C Multi-Line
Average Top 25%
Average Top 25%
C. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
7.7
High Low
17.2
3.0
Average Commissions Serviced
$302,346 $39,217
$406,940
Average Pay ($)
Average Pay (% of Book Serviced)
13.0%
How Time Was Spent: Selling New Business (New or Acct Rounding)
4.0%
Marketing (Placement)
20.3%
Claims Processing Customer Service
4.8%
67.6%
Administration
3.3%
How Time Was Spent
4.0% 3.3%
20.3%
4.8%
67.6%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
Page 63 2003 Best Practices Study
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