Stepping into Management Knowledge

Why has this toolkit been developed?

Targets: whether it’s controlling costs, beating budgets, managing the gap, mystery guest or the latest training audit your bonus often depends on how well you perform - however, it is often your Team that you rely on to ensure your scores are high and the targets are met. Moreover, since they do not have a bonus to look forward to at the end of the year, it can often seem hard to motivate them to upsell to a large glass of wine or empty the ashtrays every 20 minutes…. …..this is where this toolkit could help!

So what is it? This toolkit:  Is a “piggybank” of ideas on how to incentivise your Team.  Includes suggestions on improving Sales, Mystery Guest, Standards, and Motivation.  Works alongside central promotions or incentives.

 Provides information on how, why and when to run the different schemes/competitions.  Explains the expected benefits and costs (including any tax implications) for each scheme.  Suggests possible prizes and has hard copies of documents that you may need to use.  Includes ideas gathered from LHM/EGMs from the Locals Channel and other brands.  Is an evolving document – if you have any other ideas, or have tried an incentive mentioned, please contact your RBM or RDM to pass on your feedback. This toolkit is NOT:  An exhaustive list – if you have other ideas then you do not have to stop using them – but please pass them on to other managers if they work!  A central promotion/marketing activity – these ideas are for YOU to initiate and for YOU to implement when/if YOU want to.  The easy answer to all your problems – the schemes may demand some extra work on your behalf, but any admin/time is kept to a minimum and the benefits ought to outweigh the increase in effort required.

N.B. Please check with your RBM before implementing any of the schemes detailed.

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