Stepping into Management Knowledge

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Support Documents1
Training Shorts6
Health & Safety6
1.01 H & S - Cellar Safety1
1.02 H & S - First Aid Appointed Persons6
1.03 H & S - Manual Handling Technique8
1.03a H & S - Manual Handling Tasks11
1.04 H & S - Minui High Chair14
1.05 H & S - Slips & Trips Prevention18
1.06 H & S - Chemical safety21
1.07 H & S - Avoiding Dermatitis23
1.08 H&S - Needles and Body Fluids Safety24
1.09 H & S - Broken Glass Safety27
1.10 H & S - Electrical safety29
1.11 H & S - Hazard Spotting31
1.12 H & S - Ladder Safety34
1.13 H & S - Kitchen Safety38
1.14 Using Roll Cages41
1.15 H & S - Cellar Hoists43
1.16 Line Cleaning45
1.17 Use of Pressure Washer49
1.18 - Moving Kegs safely51
1.19 - How to check CO2 alarm54
1.20 - Safe Gas use56
1.21 H&S - How to Use the Hand Held Blow Torch59
Equipment Shorts67
4.1 Fryers March 201663
4.2 Char Grill March 201667
4.3 Grill March 201669
4.4 Microwave March 201671
4.5 Merrychef March 201673
4.6 Oven and Range March 201675
4.7 VPU March 201677
4.8 Fridges and Freezers March 201679
4.9 Walls and Floors March 201681
4.10 Extract and Canopy March 201683
4.11 Steamer March 201685
4.12 Dishwasher March 201687
4.13 Rotisserie Oven March 201689
4.14 Knives Safety March 201691
4.15 Grease Trap March 201694
4.16 Filter Coffee Machine March 201695
4.17 Espresso Machine March 201697
4.18 Worktops and Gantry's March 201699
4.19 Hot Holding Equipment March 2016101
4.20 Bain Marie March 2016103
4.21 Combi Oven March 2016104
4.22 Alto Shaam March 2016106
4.23 Planetary Mixer March 2016109
4.24 Self Serve Soft Drinks and Ice Machine March 2016111
4.25 Ice Cream machine Dec 2015114
4.26 Self Serve Ice Cream Machine August 2015117
4.27 Glass Washer March 2016120
4.28 Stick Blender March 2016122
4.29 Tomato Saber March 2016124
4.30 Vollrath Cheese Blocker March 2016126
4.31 Vegetable Peeler March 2016128
4.32 Japanese Mandolin March 2016131
4.33 Chopping Board Planer March 2016134
4.34 Spindle Drinks Mixer March 2016136
4.35 Contact Grill March 2016138
4.36 Dough Mixer March 2016140
4.37 Slush Puppy Machine March 2016142
4.38 Pizza Oven March 2016146
4.39 Vegetable Spiralizer March 2016148
Food Safety151
3.1 Food Safety - A General Kitchen Cleaning Guide151
3.1a Food Safety - Cleaning equipment154
3.2 Food Safety - Allergens March 2015157
3.3 Food Safety - Cleaning & Sanitising Work Surfaces163
3.4 Food Safety - Hand Washing the Correct Way165
3.5 Food Safety - How to Label Food Correctly167
3.6 Food safety - How to Store Refrigerated Food Correctly171
3.7 Food Safety - Cooking Food Safely174
3.8 Food safety - Cooking Matrix Completion (2)177
3.9 Food Safety - How to Defrost Food Safely180
3.10 Food Safety - External Bin Area Hygiene182
3.11 Food Safety - Use and calibration of probe184
3.12 Food Safety - Cleaning the Ice Machine188
3.13 Food safety - Fish Handling & Storage190
3.14 Food Safety - How to Sanitise Food Correctly192
3.15 Food Safety - Personal Hygiene, uniform & sickness194
3.16 Food Safety - How to Cool Food Safely197
3.17 Food Safety - How to Store Frozen Food Safely200
3.18 Food Safety - How to Prepare Food Safely202
3.19 Food Safety - Pest Awareness205
3.20 Food Safety - Dangers Associated with Bacteria207
3.21 Food Safety - How to complete the Business checks211
3.22 Food Safety - How to Store Food in the Dry Store Correctly232
3.23 Food Safety - How to accept a delivery233
3.24 Food Safety - How to Rotate Stock Correctly235
3.25 Food Safety - The Principals of HACCP Explained237
3.26 Food Safety- Norovirus242
3.27 Food Safety - How to hot hold correctly244
3.28 Food Safety - How to look after your wooden boards246
3.30 Food Safety - Bar and Cellar Hygiene248
3.31 Food Safety- How to manage dogs in the food business250
3.32 Food Safety - What to do when an Enforcement Officer calls252
3.33 Food Safety - How to store glass safely in the kitchen255
3.34 Food Safety - How to use the colour coded equipment257
3.35 Food Safety - How to manage Norovirus258
Brand Audit260
Brand Standard Audit260
Reputation.com262
Reputation.com262
Incentives Toolkit353
TEAM INCENTIVES TOOLKIT353
UWhy has this toolkit been developed?354
So what is it?354
N.B. Please check with your RBM before implementing any of the schemes detailed.354
UHow to use this Toolkit355
UThe Incentives356
Rewards and Tax358
Any additional payments to an individual’s pay check MUST be dealt with through payroll.358
UCategories of prizes358
Class B Rewards with a perceived value of £5-£10358
Class C Rewards with a perceived value of £10+358
Class D Rewards for the whole team358
Sales360
MOTIVATION406
Ref: A422
Ref: B – Points mean prizes leader board424
Just Desserts Competition!424
Results for Week 3424
Ref D – Bingo card428
Ref E – Full House (Wet)430
Ref G – Suggested standards of the week.432
STAR OF THE BAR!!434
This month434
STAR OF THE BAR434
SERVICE THAT SMILES TEAM MEMBER INCENTIVE435
FRONT OF HOUSE TEAM435
The 7 Recognition Points you can receive are based around the 7 Values of Service :435
How to fill in your Recognition Point Award435
SERVICE THAT SMILES TEAM MEMBER INCENTIVE436
BACK OF HOUSE TEAM436
The 7 Recognition Points you can receive are based around the 7 Values of Service :436
How to fill in your Recognition Point Award436
Appendices437
Appendix 1 – Required information to process the Tax and N.I. owed on all non-cash rewards.438
Recognition Awards to Employees438
Appendix 2 – Evaluation form439
Any benefit regarding increased motivation or higher standards will be less easily evaluated.439
Weekly/Period take (Week/Period 1 being the 4th week/period prior to the start of the incentive)439
Actual take439
iZone448
01. Add And Delete A Table448
02. Manage Table Sizes449
03. Manage Table Joins450
04. Add And Delete Rooms451
05. Add and Delete Zones452
06. Manage Turn Times454
07. Manage Guest Pagers455
08. Manage Guest Waiting Areas456
Conditionoing Ales458
Auto Tilts458
Vertical Extractions459
Cellar Card460
Conditionoing Ales460
Door490
Cloakroom Cashing Up Flowchart490
Door & Cloakroom Cashing Up Sheet Entrants Record 0407491
Door Register492
Door Supervision - Personal Details and Induction Records496
Door Supervision Due Diligence and Occupancy Level Checks500
Door Supervision Incident Log502
Free Entrants Flowchart504
Electronic Leisure506
Gaming Machines508
Entertainment Terminals510
Pool Tables512
Video Games514
Music516
ATMs518
Electronic Leisure Procedures520
Gaming Machine Refill522
Sundries Repayment534
Legislation540
Supplier Standards546
Security550
Summary554
The MAB Induction558
Our Company559
Our Company Vision560
PRIDE561
Uniform Policy562
Social Networking563
Employee Benefits564
Our People565
FAQs566
Your Elearning567
Your Brand568
Induction Checklist651
England & Wales630
Scotland651
Warm Welcome Training Notes674
Warm Welcome Training Notes Part 1674
Warm Welcome Training Notes - Part 2686
PeopleNet692
PeopleNet Know How692
Operational Policies & Procedures716
OurHub Reportage729
LMS Reporting729
Online Reports731
Accessing Reports738
Guest Voice782
User Guide782
Summary Page800
Appraisal818
Team Member Appraisal818

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