© ANZ National Certification Learn More Booklet

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THE FOUR (4) STAGES OF THE APPLICATION PROCESS Each stage of the application process will vary depending on the volume of all Certified Case Manager™ (CCM) applications being processed by the CMSA National Certification Team at the time. Please refer to the standard processing time as stated below in stages 1 - 4.

STAGE ONE (1) Application is submitted online to the CMSA.

Fees paid in full upon application. [Fees include an Application Fee and Year 1 Registration Fees]

A redeemable voucher code must be used by an applicant when the application fee has been pre-paid by their employer for any discounts to be applied to the fees. Other: The CMSA recommends an applicant visits the Contact Us / CMSA Business Hours (www.cmsa.org.au) for any office closures that may delay the processing of an application. If an application is urgent please contact the CMSA to discuss fast tracking the review and processing of an application prior to or following any office closures. Please refer to Stage Two for further details. STAGE TWO (PROCESSING TIME 3 - 6 WEEKS) Application is received by the CMSA and the applicant receives an automated system generated email (including a copy of the tax invoice) upon submitting the online CCM Application (i.e. order). If an applicant does not receive the aforesaid email to their inbox please contact the CMSA to confirm the application has been received. The non-receipt of a system generated email from the CMSA may indicate that a CCM Application/Order was not correctly completed and/or submitted by the applicant and therefore not received by the CMSA. Application is appraised and authenticated by the CMSA. Depending on the number of applications in progress and/or office closures this process may take up to six (6) weeks. In the event an application is urgent please contact the CMSA to discuss fast tracking the review and processing of an application. As a rule CMSA will endeavour to process a CCM Application within three (3) business days. If an application is deemed incomplete or insufficient information has been provided the applicant is contacted by the CMSA by email and advised of the deficits and asked to furnish the CMSA with the required documents and/or information necessary to process an application.

STAGE THREE Applicant is invited by the CMSA (by email) to undertake the online multiple choice examination.

Applicant is successful in completing the online examination [i.e. achieves 100% score for each of the seven (7) examination modules]

Applicant continues to re-sit the online examination until a 100% pass is achieved for each of the seven (7) examination modules.

Applicant completes the following online forms:

1. Certified Case Manager™ (CCM) Register (optional details) online form for publication on the CMSA website.

2. Delivery Request Form for delivery of their testamur and/or lapel pin.

Please note: access to both of the online forms is available from the CCM Online Examination Platform Other:

The email of invitation sent to the applicant by the CMSA includes the login details and instructions to access the CCM Online Examination Platform. Deadlines for the completion of the online examination may apply to individuals whose application is funded (i.e. paid for) by their employer. Individuals with funded applications will need to check with their employer as to any external time restrictions placed on the completion of the online examination; pursuant to the Terms & Conditions of your employer funded application.

COPYRIGHT © 2017 Case Management Society of Australia and New Zealand and Affiliates (CMSA)

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C E R T I F I E D C A S E M A N A G E R A U S T R A L I A & N E W Z E A L A N D

The Case Management Society of Australia and New Zealand and Affiliates (CMSA) Certification sets the benchmark of excellence in case management. Certified Practising Case Managers™ (CPCM) and Certified Case Managers (Non Practising)™ (CCMNP) adhere to the CMSA National Standards and National Code of Ethics for Case Management and are recognised for their advanced education, experience, knowledge and skills by their colleagues, consumers and employers.