Feb 2019 - Cover

Feb 2019, Issue 2

LDP'S NEWEST W E L C O M I N G

S T A F F L E A D E R S

MICHELLE JORDAN AVP - HR DEVELOPMENT PROGRAMS AND COLLEGE RECRUITING

As AVP, Call Centers, she led a team of more than 2,000 Direct Sales call center leaders in the Mobility & Entertainment Group, delivering best in class customer service and a multi-million dollar revenue stream for Video, Internet and Wireless. Michelle began her career with Honeywell (formerly AlliedSignal) as an Environmental Engineer. After that she worked for UCB Chemicals as a Process Development Engineer and Product Manager. As a small business owner, she owned and operated an upscale communications and design studio in Midtown Atlanta and as an adjunct instructor at Atlanta Technical College, taught Marketing and Business Law classes to small business owners. A native of Saginaw, MI, Michelle holds a B. S. Degree in Chemical Engineering from Florida A & M University in Tallahassee, FL as well as a MBA with a concentration in Marketing from Kennesaw State University in Kennesaw, GA. In the community, Michelle currently serves on boards for Regeneration, an urban economic development organization and the City of DeSoto Economic Development Corporation. She resides in Dallas with her husband Jeff and their two sons, Mylan (15) and McKinley (14), who loathe her annoying cheers on the field or in the gym during their games. She often daydreams about one day hitting a hole-in-one and always has at least three books on her nightstand or loaded in her Kindle that she’s reading.

Michelle Jordan , Assistant Vice President – Call Center has accepted the position of Assistant Vice President – HR Development Programs and College Recruiting. Michelle will remain in Dallas and report to Dahna Hull. In her role as AVP, HR Development Programs & College Recruiting, Michelle leads a team of leaders responsible for executing college recruitment strategies for technical, graduate and business full- time development programs and internships. Michelle joined AT&T in the Advertising Solutions organization in 2006 where she was instrumental in leading the development of a universal product brand for the metered ad program across all 22-states. In her role as Director, Corporate Strategy, Michelle was responsible for driving initiatives to broaden and unify AT&T’s advertising strategy. As Director, Service Management, Michelle led the introduction of a new Service Manager role to support mobility applications customers. While serving as Director, Executive Communications, she was responsible for developing and leading a broad range of external and internal communications projects for the Chairman. In her role as Executive Director, AT&T University, Michelle and her team masterfully designed and delivered an impressive Leading with Distinction program during the DIRECTV integration.