Feb 2019 - Cover

Feb 2019, Issue 2

LDPs on the move Congrats on your new positions!

Brian Bachman Director - Technology, AI Solutions - Chief Data Office, AT&T

Brian currently serves as the A.I. Solutions Lead for CDO’s Digital Assistance & Customer Insights products. In this role Brian is responsible for articulating the future vision, building the roadmap, defining AI Solution lifecycle,co-developing a communication plan & ensuring investment needs alignment. In addition to focusing on reusability and ensuring capabilities being delivered are both relevant to the business and technically feasible, Brian leads design efforts AI Solutions (UI/UX). and has held positions in Contact Center Operations and Human Resources. Brian joined CDO from Finance where he established the Finance RPA Program identifying &delivering a robust portfolio of BOTs designed to eliminate repetitive and rules-based activity. Most recently he served as the strategic Chief Data Office (CDO) liaison for data based initiatives that support corporate organizations including Finance, Human Resources, External & Legislative Affairs, and others. This partnership emphasized data use to enhance and support existing capabilities as well as help develop strategies that allow business units to venture towards untapped opportunities. Prior to joining AT&T, Brian spent a decade as a member of Ernst & Young’s Communications & Marketing department holding roles in Assessment of Service Quality, Alumni Relations, Business Development and Call Center Operations. Brian also participated in a Marketing internship at Marvel Entertainment in New York City and back to back internships with Reichhold Chemie in Vienna, Austria. Brian currently serves as the Dallas-Ft Worth Chapter lead for FAITH RXD, and international non-profit combining faith & fitness. He co-lead the RUN:4JUSTICE, a 5K run/walk that over two years raised over half-a million dollars International Justice Mission (IJM.org) and has served on the Board of Directors for Dallas based Mi Escuelita Preschool as well as being involved with the Ernst & Young Dallas office United Way Campaign. Brian holds dual degrees from Trinity University (B.S. Business Administration & B.S. Economics) and an MBA from SMU. He was born and raised overseas, moving to the United States for college. Brian and his wife Abby have an 8 year old son, Grant, and twin 5 year olds Jack & Nate. During his career with AT&T, Brian has helped establish Digital Life Operations, the Data Security PMO,Proximity Call Center in Mexico City