CIICPD 2023

k) Have you experienced any critical incidents in your daily activity? and how frequent are they, if yes ? One time / 2–5 times / 6–10 times / 11 or more times l) How can the consequences of these critical incidents or diversity (mark one or

more) be described • Discrimination • Individual efficiency • Team efficiency • Procedures slowdown or collapse (specify).

m) Which strategies should be adopted from your perspective to overcome the incident? (Possible answers: passive, active, mediator, imposing your point of view, stepping back or other) n) To what extent do you think you have the adequate skills to face situations of critical incidents? (scale from 1 – not at all to 10 – very strongly) o) Which skills do you think your bank (or other FI) should provide workers to reduce risks of critical incidents in your environment? (communication, intercultural competencies, negotiations skills, language skills or other (specify)).

Please provide whatever additional comment you would like to add about the relevance of critical incidents.

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