Information Technology Policy Manual 2022

APPENDIX A: A department considering Tier II status should discuss the Desktop budget impact with their Budget Analyst prior to filling out this request. TIER II DEPARTMENT REQUEST D EPARTMENT I NFORMATION

Department:

Date:

# of Users: # of Devices:

Include laptops, desktops, tablets and other devices currently under Network Services

Does your department maintain any servers or other IT hardware? If yes, please describe:

Annual Desktop Services Budget:

Budget Analyst:

J USTIFICATION Identify the reasons for a Tier II request. Select all that apply . Help Desk ☐ Cost Savings Timeliness:

☐

☐

☐

Service Quality

Responsiveness

Unique system Greater control

☐

☐

☐

Other:

needs

of process

How will moving to Tier II address these concerns?

Provide performance measures or metrics related to current service levels or documentation of need.

D EPARTMENT C APACITY

Who will have oversight of Tier II Services?

How many staff will be involved with delivering Tier II Services? 8 2 | P a g e