FLHRA Brochure

INSURANCE R I SK MANAGEMENT EXPER I ENCE PEACE OF MIND

Exclusively endorsed by the:

FLORIDA HOSPI TAL I TY RI SK ADVI SORS A DIVI S ION OF BESNARD INSURANCE

Besnard insured its first Restaurant Owner in 1979 and that client is still with us today! Since then, we’ve served thousands of clients along the way. Our dedicated people, relentless determination, restaurant industry experience, and deep history has made us the largest approved broker of the top ranking fast food chain in America. Since founded, our focus has always been on clients’ long-term business goals. Our clients don’t see us as just “insurance agents,” but rather trusted partners who are invested in their future success. Over the years we’ve discovered so many other ways to deliver peace of mind to our clients. Recently, we partnered with Florida Hospitality Risk Advisors (FLHRA) to expand our capabilities and experience in the hospitality industry.

In the pages that follow, we outline some of what makes Besnard unique and the best possible long-term partner for its clients.

Adam Besnard, CEO/President, Besnard Insurance

TABLE OF CONTENTS

THE DIFFERENCE

2

/ History

3

/ Culture

6

/ Value

7

/ Besnard Gives Back

10

SERVICES & SOLUTIONS

12

/ Insurance

13

/ Risk Management

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/ Value Boosts

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/ Menu of Services

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As a multi-unit Restaurant Owner , managing my insurance line is extremely important to my profitability. My decision logic in selecting Besnard as my insurance partner has been their understanding of my business needs. They have been nothing but fair and competitive with a personal touch that is second to none. I value our relationships for all my insurance needs.

– Restaurant Owner with 6 locations

THE DIFFERENCE

In nearly 20 years as a client, Besnard Insurance has always shown itself to be innovative and customer-focused, always trying to find or create the best package of services for us and our ever-changing insurance needs. They have always kept their pencil extremely sharp on quotes and provide the most outstanding personalized customer service at what is almost always the best cost!

– Franchisee with 40 Locations

HI STORY

Our Family Founded in 1979, Besnard’s second generation leadership understands small and large businesses alike. We have been proud to partner with families from generation to generation. • We have continued our family tradition since 1979 of delivering insurance value • We have countless long-term clients that are now 2nd and even 3rd generation with Besnard

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Our Journey

1979 Agency Founded

1985

Merged with Arthur J Gallagher

2008

Reestablished Besnard & Associates

2009

Established Wind Deductible Buy-Down Program U.S.

2010

National Workers’ Compensation Program Launched

2011

Profiting from Safety Launched

2012

Created a DVD-Based Safety Training

2014

In-House Risk Management Division Established

2015

Safety University Launched

2016

Launched Seasonal Initiatives

2017-18 Launched Client Mobile App

2020

Besnard Insurance/FLHRA partnership

2021

Exclusively Endorsed Insurance Program of the Florida Restaurant & Lodging Association

4

CULTURE

Our Team We employ the highest caliber people who embody outstanding work ethic, impeccable character, strong interpersonal skills, and entrepreneurial qualities. The restaurant owner dedicated Account Team consists of over 200 knowledgeable internal and external team members with the authority to quickly solve problems and make decisions. We don’t have all that red tape and layers of management found in large corporations. This frees our team members to provide the best insurance solutions, products, and overall business value. Our Approach At Besnard and FLHRA, we pride ourselves on knowing what great service means for each client. Because each client is unique, the only way to do that is to actually understand a client’s business. As much as we emphasize innovation in our work, we remain unapologetically old-school in our belief that business is all about relationships. Besnard and FLHRA clients work with a dedicated team. Our clients know their dedicated service team by name and even have their mobile numbers, from their Client Manager to the CEO/President. This type of accessibility and partnership drives deep relationships – the way business was meant to be done. Besnard clients are value-focused. This long-term focus is why they have built successful businesses. Besnard and FLHRA understand our clients’ businesses. Our staff members work shifts in client restaurants every year. Working side-by-side with managers and crew members, our team gains true understanding for client challenges and can better direct specific services to the changing environment.

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VALUE

Our Core Values Our approach is based on generations of knowledge, passion, and success. Our character is shaped by deeply-held core values – embraced by all – that have guided our mission to be the best possible partner for more than 40 years:

THE GOLDEN RULE We treat clients and their teams the way we want to be treated. INDEPENDENCE We cherish and protect the company we own, the culture it fosters, and the autonomy it provides to accomplish our mission.

EXCELLENCE We enjoy what we do and work together collaboratively to deliver superior results for our clients, partners, and employees. We firmly believe that our successes today will drive the accomplishments of tomorrow.

ACCESSIBILITY Our entire team is approachable and

FUN We wholeheartedly

celebrate our successes together… and have fun doing it!

available. We welcome, expect, and encourage feedback from clients, partners, and employees.

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Our Client Values We have found that every client holds a unique set of business and relationship values. We work to identify the best way to partner with them and meet their needs and goals. What matters to them, matters to us. Oftentimes, those values include:

GROWTH Our industry focus and niche- based approach delivers solutions that are not only competitive in the short term, but better in the long-term. This often means improving the business’ bottom line and its overall value. SERVICE When clients call, we answer. No automated call routing machines – ever. We do not outsource functions and never send calls or functions overseas. All our clients have our mobile phone numbers and can reach us anytime. TRUST We work for our clients. We take great pride in exceeding expectations and working hard for them every day. Trust is key to long-term partnerships, and that is what we are in business to build.

GUIDANCE Our concept-focused model gives us crucial insight into client businesses, so we can advise on proper protection and coverage tailored to their specific operation. Partnering with us brings better results for our clients, both short-term and long- term. RESPONSIVENESS We have an obsessive focus on delivering for our clients – within their timeframe, not ours. We respond quickly and act with a sense of urgency.

LONG-TERM FOCUS We are dedicated to providing our clients with loyal and lasting relationships built on competitive programs,

consistency, superior service, and outstanding insurance products and coverages.

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BESNARD GIVES BACK

Every year, a portion of our revenue goes to making the world a better place. This is at the core of who we are – a legacy made possible by our clients, employees, and partners.

Volunteer Grant Program When our employees donate their time to an eligible nonprofit, Besnard makes a monetary donation to the organization.

Matching Gift Program Our employees can make eligible donations to charities and Besnard matches their contributions.

Leadership From The Top Our CEO/President donates 50% of his salary to charity.

We are always looking for new ways to make our vision a reality. To recommend a charity or to learn more about how we give back to our community, visit our website at www.besnardcharity.org.

Charities we support include:

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Besnard Insurance is a one stop shop for all your insurance needs. I have had the privilege of using this organization since starting my business here in Florida in 2014. They are not only the most competitive for my business needs but their Staff from the owner to clerical have provided hands-down service. Their knowledge and easy access has proven to be invaluable and have been instrumental in not only helping me understand what’s appropriate for my business but also ensuring that we take full advantage of benefits offered/included in our packages. I recommend Besnard Insurance for your Insurance needs and thank them for their partnership.

– Restaurant Owner

SERVICE & SOLUTIONS

INSURANCE

Navigating the rough waters of today’s Hospitality Insurance Insurance Marketplace Properly insuring a large risk with over 14,000 units involves strong, long-term preferred relationships and reputations with insurance companies and markets. We work closely with a network of insurers from around the globe to provide our clients the best possible coverage to meet their needs. Our insurance products include:

• Workers’ Compensation • Property • Wind Deductible Buy Down • General Liability • Liquor Liability • Cyber / Network Security • Personal Excess • Commercial Umbrella Excess

• Employment Practices Liability • Commercial Auto • Benefits and Life • Bank / Wire Fraud

• Terrorism/TRIA • Malicious Attack • Crime • Tradename Restoration

Claims Management We are committed to managing claims from beginning to end by working closely with our clients, claims adjusting teams, and the insurance companies. From the moment a claim is reported, we work diligently to ensure all parties (cleints and their teams, claims adjuster, injured party, vendors, and more) work together and strive to close claims with the best possible outcome. We identify key loss drivers to ensure our risk management solutions are focused on the areas affecting most frequently and provide our clients detailed claims analysis. We also provide on-the-spot loss runs and claim reviews when needed. In the event of a large claim, our Risk Management team leads the efforts to get the client back up and running quickly. We work directly with claims adjusters and third parties to keep the claim on track and keep clients up-to-date on its status.

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RI SK MANAGEMENT

Profiting From Safety Profiting From Safety is our methodology for the unity of all restaurant and lodging owners around safety, risk management, and insurance. The powerful safety content is 100% free, but the biggest benefit is the valuable knowledge that comes as owners from around the country share their most successful strategies with each other. That is the heart and soul of Profiting From Safety.

Visit ProfitingFromSafety.com or download the app on iPhone or Android for full access to resources. And don’t forget to sign up for the newsletter!

Loss Prevention Our goal is to deliver the highest level of loss prevention to owners and their teams. This leads to improved customer experience and ultimately higher value and profit for the business. It all starts with our experienced, service-driven team. We earn our clients’ trust every day with our delivery of safety advisory services, claims advocacy, ancillary insurance solutions, resources, and the coordination of overall service. We build true partnerships through our proactive, personalized plans resulting in long-term value for restaurant and lodging owners businesses.

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Online Safety University We know clients want to protect their customers, people, and profits and this means making safety training a priority. We created our Free Safety Basics platform to teach Managers, front of the house and back of the house employees the latest safety techniques. The curriculum is a custom-developed online training program and is specific to the issues a client can face. These courses help to reduce accidents, insurance premiums and employee turnover. Tracking services are included to ensure employees complete the courses.

Below is a sample list of our Free Safety Courses:

• Active Shooter • Armed Robbery • Burn Prevention • Chemical Safety • Compressed Gas Cylinders • Covid-19 Pandemic Best Practices Training • CPR • Cuts & Lacerations • Earthquakes and Tornadoes • Electrical Safety • Fire Extinguisher 101 • Fire Prevention • How to Conduct a Restaurant Safety Inspection • Knife Safety • Ladder Safety • Motor Vehicle Safety • OSHA Accident Investigation - Safety Signs and Tags • OSHA Bloodborne Pathogens • Preparing for a Hurricane • Proper Lifting • Service Animals • Slips, Trips and Falls • Terrorist Act

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Additional Safety Services We strive every day to help clients manage insurance costs by providing proven ways to achieve a return on their investment in safety and loss prevention. Keeping our clients’ businesses on the cutting edge of safety is the key to our risk management playbook. We put them in position to get the best insurance rates by reducing the likelihood that they will need to make a claim. Business Risk Analysis Our seasoned team completes a top-to-bottom analysis of the risk areas in the business, so clients don’t have to worry about being caught off-guard. Analytics-Driven Insights We analyze claims from the thousands of units we insure and present clients with simple insights that help them optimize their safety program. Strategic Quarterly Newsletters Every quarter, we deliver the latest safety news and practices via email, so our clients and their teams are always ahead of the curve. Restaurant Safety Calendars Annually, we send safety calendars which provide team members a daily reminder of vital safety information. A few of our key safety services are:

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VALUE BOOSTS

We don’t believe in “good enough”. We always want to go above and beyond for our clients, and this section highlights some of the value boosts we provide that our clients love.

Annual Meetings We are here when our clients need us. We are available on-demand whenever our attention is needed, but we have found that a regular cadence of pre-scheduled meetings is invaluable to our clients. This is a way for us to understand their needs and for them to make sure they are on the right track for the lowest possible premium. We regularly schedule meetings throughout the year to enhance the partnership and align everyone on insurance and safety. They also allow the review of personal claim/safety trends and the high-level issues within the industry.

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Besnard Insurance exemplifies the true meaning of customer service. Any issue or question is handled with courtesy, efficiency and prompt follow up. Their online tools and training materials/classes are added bonuses. This partnership has far exceeded our expectations.

– Restaurant Owner

MENU OF SERVICES

Here is a high-level view of the value we provide our clients. It all adds up to true long-term partnerships and value.

Profit from Safety Menu

• Claims Reporting / Kits • Client Liaison / Reviews • Industry News & Trends Loss Analysis • Loss Runs (Monthly, Quarterly) • PFS - e-Newsletters • Policy Review

• Return-to-Work Program • Safety Calendars • Safety Newsletters

• Safety Posters • Safety Videos • Workers’ Compensation Experience Mod Evaluation • Hurricane Preparedness • Post-Accident Drug Testing • Preventing Lacerations • Preventing Lifting / Strain Injuries • Proper Floor Care Procedures • Proper Use of Video Cameras • Return to Work • Robbery Prevention • Safety Committees • Sample / Idea Safety Policies

Specialized Services Menu

• Accident Investigation • ADA Guide to Service Animals • Burn Prevention • Camera Placement • Driver Safety • Emergency Preparedness • Facility Inspection / Sample Checklist • Fire Prevention • Foodborne Illness Prevention • Ladder Safety • Mat Placement • Material Handling • OSHA Inspection Preparation • Parking Lot Safety

• Security Procedures • Slip & Fall Prevention

• Slip Resistant Shoe Policy • Dynamic Content Updated Regularly

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F L H R A . COM 3 0 0 0 B AY P O R T D R I V E S U I T E 4 0 0 TAM PA , F L 3 3 6 0 7 8 1 3 . 2 8 7 . 1 7 2 1

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