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Figure 8.6. Actor-network theory, key concepts and translation moments. Adapted from Callon, 1986b, 1999; Hassard, Law & Lee, 1999; Latour, 1987; Rhodes, 2009.

8.2.14.1 Problematisation Problematisation is the process of the controlling actor (e.g., remote nurses) making themselves indispensable. Remote nurses do not do this consciously or pursuant to an agenda. Remote nurses are the controlling actor as they are overwhelmingly the only human actor in the healthcare arena who are present at the time of the mental health presentation (see Chapter 1). Problematisation involves an active means of defining and constructing the problem or issue concerning a mental health patient, couched within the controlling actor’s terms of reference or interests (Tatnall & Burgess, 2002). Consequently