Worldline - Registration Document 2016
Corporate and social responsibility report Annex III - Integrating sustainability inWorldline’s business
Table of main KPIs [GRI 103-3 Sector specific standards]
A.1.3
Worldline
2016
2015
Per employee revenue Per
employee Per
revenue Per
Priority challenges Worldline
Link with the GRI
2016
2015 2014
Aspects
Relevant KPIs
availability rate Services
WL1
99.88% 99.81% 99.74%
- 100%
- 100%
customer Overall
intimacy Market
surveys (from 0 to 9) from Tactical Satisfaction GBU’s delivered in workshops innovation Customer
secured and available client’s Building fully trust with
GRI102-44
7.67 7.26 6.67
- 100%
- 100%
AO10
10
17
18
- 100%
- 100%
value reinforcing through for clients and platforms & innovative sustainable solutions
Number of WIN members PhD and PhD Percentage of department students at R&D success rate External awards Total number of
1
Innovative solutions
WL2
44
45
42 100% -
100% -
WL2
45% 46% 30% 100% -
100% -
WL2
50% 20% 30% 100% -
100% -
available Fully secured and platforms
GRI418-1 complaints substained
0
0
0 100% -
100% -
Number of incidents security
WL3
110
126
89
- 100%
- 100%
A
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Worldline 2016 Registration Document
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