Worldline - Registration Document 2016

A

Corporate and social responsibility report Annex III - Being a responsible employer

A.3.2.2

Taking into account employee expectations [WL4] and [AO2]

2016

Employees satisfaction – Great Place to Work ® survey [AO2]

Great Place to Work Trust Index

57%

2016

Great Place to Work ® survey [WL4]

Response rate

79%

2016 74% 72% 51% 53% 51%

Management trusts people to do a good job without watching over their shoulders

People here are given a lot of responsibility

Management shows appreciation for good work and extra effort Management genuinely seeks and responds to suggestions and ideas Management involves people in decisions that affect their jobs or work environment

Some of the activities that have been implemented are:

improvement that they would like to see the Company address. view of employee objectives and expectations and the areas for independent Great Place to Work institute ®, provides a detailed This international survey, which is administered by the complete the annual satisfaction survey, Great Place to Work. representative bodies, Worldline asks all of its people to In addition to holding formal discussions with staff respect, fairness, pride and camaraderie. In 2016, 17 countries The survey is structured around five dimensions: credibility, of Worldline’s employees [AO2]. took part in the Great Place to Work ® survey, representing 100% The response rate for the participating countries was between 10 points by 2020. to increase the overall level of employee satisfaction by on analysis of the results. The purpose of the action plans will be established for Worldline and for each individual country based be considered as representative. A global action plan will be 65% and 100%. This clearly means that the results obtained can

categories); marathon held in Mumbai (half marathon and Dream Run Worldline India employees participate in the massive Standard Chartered Mumbai Marathon: every year, some of ● color sweets were distributed to all employees; patriotic vigor and sang the national anthem with gusto, tri Republic and Independence Day: the entire office wore in ● women employees as well; special way and a health checkup was organized for all healthy relationships. Also, offices were decorated in a held an educative session for women on the secret of Women’s day celebration: a representative of “Art of Living” ● contributions from employees coming from different 100% “home made” local magazine with enthusiastic departments and regions; Worldline Se: Worldline India published the fifth edition of its ● individual rewards and recognition; it is the moment where employees receive team and management to interact and provide business updates. Also, Town hall: is an opportunity for employees and top ● talents. organized, also an event where employees showcased their Various activities: football and cricket tournaments were ● Worldline Latam order to have meetings and roundtables with employees, to The management team has visited sites outside Buenos Aires in create their own Great Place to Work action plans. the protagonists of building success and allowing them to development activities are implemented by making managers opportunities and to get their feedback. Also, leadership share with them the strategy of the Company, the market

A.3.2.3

dialogue (local initiatives) Raising awareness and encouraging

diversity, Worldline supports local geographies to set up their To promote individual initiatives, personal creativity and local updates and enriches its action plan. own initiatives. On a quarterly basis, each geography defines,

Worldline India

Recognition. Conditions, Working together & Collaboration and Pride and WB@W that we have chosen for India are: My Working employees’ wellbeing at Worldline in India. The 3 tracks of Many activities have been set up in order to improve the group of employees “Dhamaal Buddies” (i.e. fun buddies) involvement from all departments, the Company counts with Also, in order to improve participation and have higher will potentially be and the best way to execute it. that is involved on each activity by evaluating how effective it

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Worldline 2016 Registration Document