Worldline - Registration Document 2016

Corporate and social responsibility report Annex III - Information about the report

CSR Information Attestation regarding the completeness of 1.

understanding of the internal control and risk management

procedures used to prepare the CSR Information.

activities, its sustainability strategy and industry best practices. the human resources and environmental challenges of its Information with respect to the characteristics of the Company, procedures based on the nature and importance of the CSR We determined the nature and scope of our tests and Regarding the CSR Information that we considered to be the most important 1 : information in the management report; information was consistent and in agreement with the other consolidation of the data. We also verified that the verified, using sampling techniques, the calculations and the analytical procedures on the quantitative information and entities/divisions/sites selected by us 2 on the basis of their At the level of a representative sample of ● their location and a risk analysis, we conducted interviews to activity, their contribution to the consolidated indicators, information (organisation, policies, actions), performed and conducted interviews to corroborate the qualitative At parent entity level, we referred to documentary sources ● performed tests of details, using sampling techniques, in verify that procedures are properly applied, and we the supporting documents. The selected sample represents order to verify the calculations and reconcile the data with on average between 16% and 100% of the quantitative social quantitative environmental data disclosed. and societal data disclosed and between 13% and 41% of its consistency based on our understanding of the Company. For the remaining consolidated CSR Information, we assessed any information that was not disclosed, either in whole or in part. We also assessed the relevance of explanations provided for have used, based on our professional judgement, are sufficient We believe that the sampling methods and sample sizes we to provide a basis for our limited assurance conclusion; a higher extensive procedures. Due to the use of sampling techniques level of assurance would have required us to carry out more systems, the risk of not detecting a material misstatement in the and other limitations inherent to information and internal control

Nature and scope of our work

programmes arising from them. commitments and, where applicable, any actions or and environmental impacts of its activities and its social On the basis of interviews with the individuals in charge of the Company’s sustainability strategy regarding human resources relevant departments, we obtained an understanding of the of the French Commercial Code. management report with the list provided in article R. 225-105-1 We compared the CSR Information presented in the For any consolidated information that is not disclosed, we article R. 225-105, paragraph 3 of the French Commercial Code. verified that explanations were provided in accordance with article L. 233-1 and the controlled entities as defined by article consolidation, i.e., the Company, its subsidiaries as defined by We verified that the CSR Information covers the scope of set out in the methodological note, presented in the L. 233-3 of the French Commercial Code within the limitations management report. Conclusion above, we attest that the required CSR Information has been Based on the work performed given the limitations mentioned disclosed in the management report.

Information Conclusion on the fairness of CSR 2.

Nature and scope of our work

management procedures, in order to: responsible for preparing the CSR Information in the We conducted around thirty interviews with the persons appropriate, responsible for internal control and risk departments in charge of collecting the information and, where practices where appropriate; understandability, and taking into account industry best Assess the suitability of the Guidelines in terms of their ● relevance, completeness, reliability, neutrality and processing and control process to reach completeness and Verify the implementation of data-collection, compilation, ● consistency of the CSR Information and obtain an

CSR information cannot be totally eliminated.

Conclusion

accordance with the Guidelines. Information, taken as a whole, is not presented fairly in come to our attention that causes us to believe that the CSR Based on the work performed, no material misstatement has

Number of security incidents; Total community investments (in €); Donations to Charity (in €); Contribution to Commercial initiatives for good causes (in €); Contribution to Universities (in €); Contribution to Responsible IT Projects (in €); Management Cost of Social Contribution initiatives (in €); Total number of and total number of non-monetary sanctions for non-compliance with laws and regulation; Customer innovation workshops delivered in GBUs; External awards success rate; Percentage of PhD and PhD students at R&D department; Number of Win Members; Employee stock plan; Service availability rate; spending on local suppliers at significant locations of operation; Percentage of strategic suppliers evaluated by EcoVadis; Total percentage of spend assessed by EcoVadis; Number of customer complaints regarding breaches of customer privacy higher than € 100000; Monetary value of significant fines employees hires during the reporting period; Great Place to Work Trust Index rate; Diversity Perception (GPTW); Participation rate to the Great Place to Work survey; Total number of collaborative working communities; Overall customer satisfaction from tactical surveys (scope from 0 to 10); Proportion of Quantitative information: 1 Energy consumption within the organization (Gj); Total CO2 emissions (t); Energy intensity revenue (Gj/€ million); Energy CO2 emissions by revenue (tCO2/€ million); CO2 emissions by employee (tCO2/employee); Number of sites certified ISO 14001; intensity employee (GJ/employee);Average hours of training that employees have undertaken during the year; Percentage of all employees trained in Code of Ethics – E-learning; Percentage of management employees trained in Code of Ethics – Virtual Classroom; Percentage of total employees who received a regular performance and career development review during the year; Percentage of females; Global turnover rate; Percentage of female in Worldline’s top positions; Absenteeism rate (%); New

A

Qualitative information: Calculation of scope 3 emissions. employees involved in the main social responsibility initiatives; Minimum wage comparison.

Worldline Belgium and Worldline Spain. 2

349

Worldline 2016 Registration Document