Quad Graphics Intro

Genuine Service Excellence

Genuine Service Excellence

Proactive Inventory Management

Customer Quality Visitation Reports

Kevin is doing a fantastic job. Cleanliness & towel quality has been very good. -Quad Graphics, Saratoga Springs (10-4-17) inventory management. Steve Marcucci is doing a great job. -Quad Graphics, Martinsburg (10-19-17) Quality of towels & service is great. Cleanliness has improved since the previous vendor. Overall, customer is pleased with the transition. -Quad Graphics, Hazleton (7-5-17) No complaints - excellent service. Mike is very impressed & appreciative of how responsive all ITU AbsorbTech representatives are to his needs. - Quad Graphics, Westampton (7-17-17) Excellent service & towel quality. Customer appreciates the proactive Recent comments from Quad Graphics Customers

Our Genuine Service Excellence Representatives will visit your facility on a regular basis (usually quarterly) to audit our programs, add value to our services and review programs costs and other important data for the past three months. Below is a cost history report and a sample inventory report. We compile information from various facilities and deliver a summary to the corporate level as needed.

SorbIts® Ultra Printers

Year

Qtr

Total Amount

SorbIts® Ultras

Mops

Misc*

2017 2017 2017 2016 2016 2016 2016 2015

3 2 1 4 3 2 1 4

452 400 458 381 427 396 434 158

11 11 12 10 12 10 12

409 360 411 343 381 359 393 145

23 22 27 21 26 20 20

9 7 8 7 8 7 9 2

5

6

CQVR from Quad Graphics in Saratoga Springs, NY

Cost History Report for Quad Graphics in Midland, MI

9

10