2015 Best Practices Study

Analysis of Agencies with Revenues Under $1,250,000

Key Benchmarks Profile

Technology

Revenues Expenses Profitability Employee Overview Producer Info Service Staff Info Technology Insurance Carriers Appendix

Average

Top 25%

Information Technology Employees (FTE) Number

0.4 1.0 0.1

High Low

Number of IT Employees per 100 users

N/A

Revenue per IT Employee Total IT Payroll Expense ($)

$771,492 $16,203

$1,129,253

$37,063

As % of Total Compensation Expense

4.3% 1.9%

As % of Net Revenues

Average

Top 25% Profit Top 25% Growth

2.6%

1.4%

2.7%

Total IT Expenses 1 (as % of net revenues)

1 Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers, website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.

Agency Management System Utilized

Hawksoft 4.3%

EPIC 8.7%

Other included Agency Command, Inspro, EZ-LYNX, and NASA Eclipse.

TAM 30.4%

Strategic Insurance Software (SIS) 8.7%

Other 21.7%

2015 Best Practices Study

AMS360 26.1%

Agencies with Revenues Under $1,250,000

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Note: See page 163 for an explanation of column headings