Denali A quick and easy guide to Online Banking & Online Bill Pay

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A quick and easy guide to Online Banking & Online Bill Pay

Published by Murphy & Company, Inc. 13610 Barrett Office Dr. St. Louis, MO 63021 www.mcompany.com

© 2009-2016 Murphy & Company, Inc. Microsoft, Microsoft Money, Windows and Internet Explorer are registered trademarks of Microsoft Corporation. Firefox is a registered trademark of the Mozilla Foundation. Quicken is a registered trademark of Intuit, Inc. Macintosh is a registered trademark of Apple Computer, Inc. Adobe Reader are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. © 2012 Portions of this guide are written by Q2 eBanking. Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author/ publisher, nor any other party associated with this product shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

Welcome

We work hard to provide our members with the financial tools they need to achieve the goals in life that matter. One of those important tools is Online Banking. Our Online Banking system is designed for ease of use. Whether you access it from your desktop, tablet or smart phone, it looks and functions the same across all devices. It is full of powerful features that make it easy to keep track of your finances. We invite you to take a moment to learn more about the everywhere 24/7 convenience of Online Banking with Denali Federal Credit Union.

Table of Contents

Denali Federal Credit Union

General Information Security.................................................................................................4 Logging in...........................................................................................8 Home.....................................................................................................9 Secure Messages Messages...........................................................................................13 Transactions Activity Center.................................................................................15 Funds Transfer..................................................................................16 Quick Transfer...................................................................................17 Send a Check....................................................................................18 Member-to-Member Transfer.....................................................19 Add an External Account.............................................................20 Verify an External Account..........................................................21 Stop Check Payment......................................................................23 Bill Pay Overview ...........................................................................................24 Create a Payee..................................................................................25 Delete a Payee..................................................................................26 Make a Manual Payment..............................................................27 Multi Pay.............................................................................................28 Edit or Cancel Pending Transactions....................................................................29 Search Bill Pay..................................................................................30 Overview............................................................................................31 Navigation.........................................................................................32 Create a Payee..................................................................................33 Schedule Payments........................................................................34 Recurring Payments.......................................................................35 Edit or Cancel Payments...............................................................36 Rush Delivery....................................................................................37 Categories..........................................................................................38 View Bill History...............................................................................39

Additional Features Statements........................................................................................40 Mobile RDC Enrollment................................................................41 Mobile Deposits..............................................................................42 Text Enrollment...............................................................................43 Order Checks....................................................................................44 Settings Security Alerts..................................................................................45 Security Preferences......................................................................46 Account Preferences......................................................................47 Update Your Contact Info............................................................48 Locations Branches and ATMs........................................................................49

General Information

Security

By following our tips, Online Banking at Denali Federal Credit Union can be a safe and efficient method for handling your banking needs. For additional security tips, visit www.denalifcu.org. User Identification and Password Security starts at your computer. Never share your Login ID or password with anyone. Make sure your password is hard to guess by combining random numbers and letters instead of using your birth date, pet’s name or other personally identifiable choices. Secure Sockets Layer Encryption We use Secure Sockets Layer (SSL) encryption, a trusted method of securing internet transactions. This technology scrambles data as it travels between your computer and Denali Federal Credit Union, making it difficult for anyone to access your account information. Secure Access Code You need a secure access code to access your accounts the first time that you log in to Online Banking with Denali Federal Credit Union for the first time or the frist time from any new device. This code is delivered to you via phone call, or SMS text message. You can opt to have your device registered so that you do not have to complete the Secure Access Code process the next time that you access Denali Federal Credit Union’s Online Banking system from that same device. If you delete the security certificate or “cookie” that recognizes your device as previously registered, you will need to request another secure access code. Online Banking Safety Tips: > Ensure your web browser, operating system, anti-virus software, and other applications are current and support 128-bit encryption. > Memorize your passwords and change them regularly. > Exit your Denali Federal Credit Union session when finished. > Do not leave your computer unattended when logged in to Online Banking. > Do not use public computers or unsecured WiFi when accessing. > If you receive an error when logged in to your account, report the error to a member service representative at 907-257-7200 in Anchorage or 800-764-1123 from anywhere else.

General Information

Security

Denali Federal Credit Union will never send unsolicited emails asking you to provide, update, or verify personal or confidential information via return email. If you receive an email inquiry allegedly from Denali Federal Credit Union, please report the incident to a member service representative as quickly as possible. To mitigate the risk of online fraud and identity theft, your first and best protection is awareness. Phishing Phishing is an online scam tactic that is used to lure users into unknowingly providing personal data, such as credit card information or Login IDs and passwords. Using realistic-looking emails and websites, this tactic attempts to gain the trust of unsuspecting targets and convince them that vital information is being requested by a vendor they may already have a relationship with, such as their financial institution. Identity Theft It is important that you are aware of the dangers of identity theft. Identity theft can occur when criminals find a way to steal your personal or other identifying information and assume the use of that data to access your personal accounts, open new accounts, apply for credit, purchase merchandise, and commit other crimes using your identity. Logging Off As a secure practice, you should log off your Online Banking session with Denali Federal Credit Union before you close out of your Online Banking session, or anytime you walk away from your computer. For additional security, Denali Federal Credit Union will log you out automatically due to inactivity or when your online session reaches the maximum time limit. Fraud Prevention Tips: > Do not open email attachments or click on a link from unsolicited sources. > Avoid completing email forms or messages that ask for personal or financial information. > Do not trust an email asking you to use a link for verification of login or account details. > Monitor your account transactions for unauthorized use. > Shred old financial information, invoices, charge receipts, checks, unwanted pre-approved credit offers, and expired charge cards before disposing of them. > Contact the sender by phone if you are suspicious of an email attachment.

General Information

New Banking Users

1. Type www.denalifcu.org into the address bar on your browser. 2. Click the “ Online Banking Enrollment & Help ” link on the top of the Home Page and follow instructions for enrolling. 3. This opens the Online Banking new enrollment account verification screen. Enter all the required information. It will be verified by comparing it to the current contact information in our system. When finished, click Submit Enrollment . If you need to update your contact information, please call us during our business hours at 907-257-7200 in Anchorage or 800-764-1123 from anywhere else. 4. A new browser window will open congratulating you for having successfully enrolled in Online Banking. Make note of your temporary password, you will need it to log in to Online Banking with Denali Federal Credit Union to complete the enrollment process. Follow the Click Here link instructions to go to the Home Page again. 7. You will be directed to a page where you will select the delivery method of your Secure Access Code. This page will display the contact information on file for your account. Select either the phone or text message option that will enable Denali Federal Credit Union to reach you immediately with your one-time Secure Access Code. 8. When you receive your six-digit Secure Access Code, enter it in the access code screen and click Submit . The secure access code is valid for only 15 minutes. If it expires, you must request a new one. 9. Once your access code has been accepted, you will be asked if you would like to register your device. If you register your device, you will not have to generate a new secure access code when you use that device in the future. 10. Review the Welcome First Time User screen, which presents a PDF link of the Online Banking Services Agreement. Please click the link to view the agreement. Read and acknowledge that you agree to the conditions by clicking I Accept . 11. A view-only online profile screen will appear for your review. It will be grayed- out and you cannot make any changes at this point. However, please note any contact information that you would like to change in the future. Once you have accessed Online Banking, you will be able to use the Address Change screen to make corrections. Click Submit then OK to continue. 12. Now you can change your password. Use your temporary password as your old password. For your protection, you will need to create a password that meets the stated security requirements. Click Submit . When the pop-up window appears, click OK to confirm. 13. Congratulations! You are now logged in to Online Banking with Denali Federal Credit Union. 5. Enter your newly created Login ID and click Login . 6. Enter your temporary password and click Login .

General Information

Current Banking Users

1. Type www.denalifcu.org into the address bar on your browser and enter your current Login ID and click Login . If you have forgotten your Login ID, please contact us at 907-257-7200 in Anchorage or 800-764-1123 from anywhere else. 2. Do not enter your password when the next screen comes up. Instead, select “I am a new user” . 3. You will be directed to a page displaying the contact information on file for your account. Select your preferred contact method that will enable Denali Federal Credit Union to reach you immediately with your Secure Access Code. Choose phone or text message and click Submit . If you need to update your contact information in order to receive the access code, please call us during business hours. 4. When you receive your six-digit Secure Access Code, enter it in the access code screen and click Submit again. The one-time access code is only valid for 15 minutes. If it expires, you must request a new one. If you close the login screen and then receive the code, follow the above steps again and select “I already have a Secure Access Code” . 5. You will then be prompted to change your password. For your protection, you will need to create a password that meets the stated security criteria. When finished, click Submit . 6. A view-only online profile screen will appear for your review. It will be grayed- out and you cannot make any changes at this point. However, please note any contact information that you would like to change in the future. Once you have accessed Online Banking, you will be able to use the Address Change screen to make corrections. Click Submit , then OK to continue. 7. You are now presented with a copy of the Online Banking Services Agreement. Read and acknowledge that you agree to the conditions by clicking I Accept . 8. Next, you will be asked if you would like to register your device. If you register your device, you will not have to generate new secure access code when you use that device in the future. 9. You will then be logged in to Online Banking with Denali Federal Credit Union.

General Information

Logging in

Once you have enrolled as a New User, and logged in to Online Banking at least once, follow these steps for subsequent logins.

1. From our website’s member Login ID box, enter your Member Login and click GO . 2. On the next page, enter your password and click Submit . 3. Forgot your password? Simply click “Forgot your password?” and select where you would like to receive you secure access code, then follow the instructions to re-establish a password. Should I register my device? If this device is “private” device where you have exclusive access, you may want to register to have it recognized for future logins to save time. We do not recommend registering a public device where other people could have access to the same computer, for example, at a public library.

General Information

Home

The Home Screen will give you an overview of all of your accounts at Denali Federal Credit Union displayed in a comprehensive list with available balances conveniently in one place. Overview/Current Balance Summary

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Note : The letters correspond to several available features on the Home page.

A. View the Home page by clicking the Home tab in the navigation menu on the left side of your screen. Other drop-down tabs in the menu allow you to access all features within Online Banking. B. View your balances on the right side of an account tile. C. Click an account name to view the Account Details page or click the right side of the account tab and click the View Activity button. D. Click the icon to print a summary of the current available funds in your accounts. E. Click the icon to expand or collapse account groups or the Account Summary. F. Change the order in which your accounts appear by clicking and holding an account tile, then dragging and dropping it to its new location. G. Access different features using Quick Actions in the top right corner of the sidebar.

General Information

Home

Account Summary Overview This graphic represents your total assets in your accounts linked to your login ID and are represented by specific colors.

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A. View different account details by clicking Next or Previous in the bottom right corner of the Account Summary box. B. View the percentage of funds in your accounts in the Total Assets widget. C. View account details by hovering over a colored section of the widget. D. Select the “View Transactions” link for more account details.

General Information

Home

Account Details Overview

The Account Details page includes information about the first 100 transactions of a specific account.

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A. Click an account name on the Home page to view the Account Details screen. B. View your Available Balance in the top right corner. C. Use the search bar to find transactions within that account. D. Click the Filters icon for additional sorting options. Choose the results you want to display and click either the Apply Filters or Reset button. E. View more details about your account by clicking the Details icon. F. Send a secure message about an account by clicking the icon. Print the Account Details page by clicking the icon. Export your transactions into a different format by clicking the icon. G. Click the icon next to the Date, Description or Amount columns to sort transactions. H. Click a transaction to view more details.

General Information

Home

Account Grouping

The Account Grouping feature lets you organize accounts to customize the appearance of your Home page.

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1. Click the

icon to edit your group nickname. Enter a new name and click

the check mark when you are finished. 2. Create a new group by clicking and holding an account tile, then dragging and dropping it to the pop-up icon . 3. Create a group nickname and click the check mark when you are finished.

Secure Messages

Messages

Our message center allows you to communicate securely with your credit union. Messages can be saved by topic for easy reference. Check here for your alerts, replies to your inquiries and credit union communications.

To View Messages:

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Click the Messages tab . A. Click on a message to open it. Messages are displayed on the left side of the screen. B. Delete multiple messages by checking the box next to the corresponding messages or check the box next to “Select All” and click the icon. C. Messages automatically delete after a certain time. Check the box next to “This message should never expire” to prevent that message from being erased. D. Delete an opened message by clicking the icon or reply by clicking the icon.

Secure Messages

Messages

Send a Secure Message

You can send a secure message and attach a file within a new conversation.

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1. Create a new message by clicking the New Conversation button in the top right corner. 2. Select the Recipient from the drop-down. 3. Enter the Subject. 4. Click the “Supported Attachments” link to see if your file is supported. 5. Attach a file by clicking the icon. 6. Enter your message. 7. Click the Save or Cancel button when you are finished.

Transactions

Activity Center

Activity Center Overview

The Activity Center shows only your Online Banking transaction activity. Depending on the type of account and access, you can review and cancel unprocessed transactions. Whether single or recurring transactions, view debits/credits and the status, type, amount, account, and date of your online activity.

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In the Transactions tab, click Activity Center . A. Click an appropriate tab at the top to view Single Transactions or Recurring Transactions . B. Use the search bar to find transactions within that account. C. Print the Activity Center page by clicking the icon. Export your transactions into a different format by clicking the icon. D. Click the icon next to the Created, Status, Transaction Type, Account or Amount columns to sort transactions. E. Click on a transaction to view more details. F. Select Actions to perform additional functions to manage your transactions. G. By selecting Filters , you can filter the type of transactions you are wanting to view or you can view all transactions. There are a maximum of 6 columns that can be displayed when viewing with filters.

Transactions

Funds Transfer

From the left hand Navagation Bar, you can select Funds Transfer or use the quick Quick Transfer function as shown on Page 9. To Transfer Funds using the Funds Transfer Tab from left hand Navigation Bar:

Click on the Funds Transfer tab. 1. Select the accounts that you wish to transfer funds From and To using the dropdown menus. 2. Enter the dollar amount and date to process the transaction. 3. (optional) If you wish to setup a recurring transaction, click the checkbox Make this a recurring transaction . New input fields will appear and you will need to specify the frequency and date range for this transaction. You can choose to make this transaction Repeat Forever by checking the box under frequency. 4. When completed entering the needed information, select Transfer Funds . 5. If successful, a screen with an overview of your transaction will appear. All funds transfers will appear in the Activity Center whether immediate or future dated. You can view them at this time or click Close and review at your convenience.

You can view or cancel unprocessed transfers by accessing the Recurring Transfer tab within the Activity Center.

Transactions

Quick Transfer

You can send a Quick Transfer between your Denali accounts from the Home page.

To Transfer Funds using Quick Transfer:

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Click on the Quick Transfer button. 1. Select an account to transfer funds from by clicking the right side of the account tile and click the Quick Transfer button. 2. Select To Account, the From Account is prefilled. 3. Enter Amount 4. Click Transfer Funds 5. To make a recurring transaction, click Advanced Options and complete remainder of information.

Transactions

Send a Check

You can easily send a check to yourself by using our Send a Check feature.

To Send a Check:

Click on the Send a Check tab. 1. Select the “from” account where you will send a check using the dropdown menu. 2. Click on each box to enter the information needed. 3. When completed entering the needed information, select Send Check . 4. If successful, a new screen will appear. All send a check transactions will appear in the Activity Center whether immediate or future dated; click Close and review at your convenience. 5. Select transaction (currently in a drafted status) and click actions, Select Approve 6. Confirm Approval of transaction. This will require an Secure Access Code for approval to be sent. Enter SAC 7. Enter Secure Access Code 8. Upon approval, success screen displayed and status changed in Activity Center to Processed.

Transactions

Member-to-Member Transfer

With the Memeber to Member Transfer feature, you can send money to an Denali Federal Credit Union Account.

To Transfer Money to a Denali Federal Credit Union member:

Click on the Member to Member tab. 1. Choose whether you will be making a Single Transfer or whether you would like to link another account for future use. 2. For a Single Transfer , use the dropdown to choose the account you wish to withdraw funds from. If you wish to include a description to go with your transfer, do so in the provided box. 3. Enter the information for the person you wish to receive the funds. 4. Click Submit . 5. If you would like to link this account for future use. Click Link Account at the first window; this information will be used in Funds Transfer.

Transactions

Add an External Account

In order to transfer funds to an account outside Denali Federal Credit Union, you must first enroll the new external account. This will ensure the ability to make fund transfers to the outside account by integrating it into one, simple location. To Add an External Account:

Click on the Add External Account tab. 1. Enter the Account Number and the financial institution’s Routing Number in the spaces provided. These numbers can be located towards the bottom of a paper check. 2. From the dropdown menu, choose the Account Type . 3. Click Continue . You should then receive micro deposits in the external account to show the process has been initialized. Once you see that you have received these deposits, go to Verify External Account to enter the amounts and activate your external account.

Transactions

Verify an External Account

To Verify an External Account:

Once you receive the two micro-deposits in your external account, you will need to provide those amounts in order to make external transfers.

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In the Transactions tab, click Verify External Account . 1. Click the Submit button. 2. Select the account you would like to verify. 3. Enter the amounts of the two micro-deposits that have been made into your external account. 4. Click the Submit button.

Transactions

Verify an External Account

Once you have made a request to add an external account, check the history of that account and locate the two small “micro” deposits that have been made. Contact Denali Federal Credit Union at 907-257-7200 in anchorage or 800-764-1123 from anywhere else for current fees.

To Verify the Micro-Deposits:

Once you receive the two micro-deposits in your external account, you will need to provide those amounts in order to make external transfers.

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In the Transactions tab, click Verify External Account . 1. Select the account you would like to verify. 2. Enter the amounts of the two micro-deposits that have been made into your external account. 3. Click the Submit button when you are finished.

Transactions

Stop Check Payment

Using Online Banking with Denali, you can initiate a Stop Check Payment request from any device. You can review the status of your request in the Activity Center. The stop payment, once confirmed, will remain in effect for six months. Contact Denali Federal Credit Union at 907-257-7200 in Anchorage or 800-764-1123 from anywhere else for current fees.

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In the Services tab, click Stop Payment . 1. Select request type: single or multiple checks. 2. Select an account, check number and other requested information. 3. Click Send Request

Bill Pay

Overview

Online bill payment with Denali Federal Credit Union allows you to stay on top of your monthly finances with the utmost ease and turn-key efficiency whether you are accessing your account from a computer or a smart device. Free yourself from the hassle of writing checks and the clutter that comes with traditional means of paying bills. Having your bills linked to your Denali Federal Credit Union account is a quick and easy alternative to paying your bills online at the sites of each individual biller. The first time that you click the Bill Pay (Online Bill Pay) tab, you will be asked to choose an account to use within Bill Pay and to accept the terms and conditions.

Bill Pay

Create a Payee

The person or company to whom you are sending funds is known as the payee. A payee can be almost any company or person you would send a check, like a utility company, a cable TV provider or even a lawn care service. It may be convenient to set up a payee to receive payments on a regular basis. To Create a Payee:

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In the Transactions tab, click Bill Payment . 1. Select Add Payee 2. Enter the payee name and nickname. 3. Choose the type of payee using the “Payee Type” drop-down. 4. Enter the payee’s street address and city. 5. Select the state using the “State” drop-down. 6. Enter the payee’s zip code. 7. Enter the payee’s area code and phone number. 8. Enter the payee’s account number. 9. Click the Save or Cancel button when you are finished.

Bill Pay

Delete a Payee

To Delete a Payee:

1. Select Options, Delete A Payee 2. Click Delete for Payee to be deleted 3.

Confirm you wish to permanently delete the payee.

Bill Pay

Make a Manual Payment

Once you set up your payees, it’s easy to pay your bills quickly. When you click on the Bill Pay (Online Bill Pay) tab you will see all of the existing payees you have established so far. To pay a bill, simply find your payee and fill out the payment information beside the name. You can pay a single payee or multiple payees from the same screen – at the same time. To Make a Payment:

Click on the Bill Pay (Online Bill Pay) tab. 1. Select the payee that you would like to pay. 2. Click the account from which you would like to send a payment. 3. Enter the amount of payment and the delivery method, click Save . 4. Choose the date to complete the transaction. 5. After you have verified the information, click Send Payment . 6. You will get a confirmation

screen that your payment has been scheduled, click Close .

Bill Pay

Multi Pay

Select pay from account if applicable for each payee you wish to pay. 1. Select pay from account if applicable for each payee you wish to pay. 2. Enter amount for each payee you wish to pay. 3. Select Date for payment to be processed for each payee being paid. 4. Click Review Payments 5. After reviewing payment, click Submit Payments. If edits need to be made click Edit Payments. 6. Bill Payment Confirmation page appears and you can return to Bill Pay from here.

Bill Pay

Edit or Cancel Pending Transactions

You can see all Pending and Processed transactions listed on the right hand panel.

To Edit or Cancel a Pending Transaction:

Click on the Bill Pay (Online Bill Pay) tab. 1. You can toggle to view only Pending or only Processed transactions by toggling the appropriate button on the right hand panel. 2. You can see the Pending payments marked as scheduled in green under the Status header. 3. To edit payee information, like address or phone number, click the icon. 4. To cancel a pending payment, click the appropriate line item in the right hand panel. 5. A new screen will appear. Click Cancel Payment . You should see a confirmation screen to show that this action is completed.

Bill Pay

Search Bill Pay

Here you can quickly pay bills by searching payees by name, last payment date, scheduled payment or status. To Search Your Bill Pay History:

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In the Transactions tab, click Bill Payment . 1. View and search Pending or Processed transactions on the right-side bar. 2. Find your previous payees in the search bar in any view. 3. Select See Payment History on the bottom of each tile for more payee details. 4. Use the “Options” drop-down and click the “Visit Bill Pay Site” link for additional bill pay options.

Bill Pay

Overview

Click on the Bill Pay (Online Bill Pay) tab to begin managing your bills online. Here you will be able to view your payees, pending payments and bill history among other information regarding your online account with Denali Federal Credit Union.

Bill Pay

Navigation

Click on the Bill Pay (Online Bill Pay) tab. 1. Click the Payments tab.

2. Pending transactions can be viewed in the right side panel under Pending . Click viewmore for more details or by clicking view next to a specific trasnsaction. 3. A Histroy of transactions can be viewed in the right side panel under History . Click viewmore for more details or by clicking view next to a specific trasnsaction. 4. You can filter your future payments by category if you wish. 5. Payees can be easily searched in the Search bar. 6. Secure messages can be sent or viewed by clicking Messages .

Bill Pay

Create a Payee

The person or company to whom you are sending funds is known as the payee. A payee can be almost any company or person you would send a check, like an auto finance company, a cable TV provider or even a lawn care service. It may be convenient to set up a payee to receive payments on a regular basis, such as a loan.

Click on the Bill Pay (Online Bill Pay) tab. 1. Click on the Payments tab. 2. Then click the Add a Payee button. In the dropdown list, click the type of Payee that you would like to create. 3. A new window will pop up.

Select whether the payee is a company, individual or a bank or credit union, then click Next .

4. Fill out the required

information regarding the payee, then click Next .

5. Enter the mailing

information for your payee and click Next . Your payee has now been created and added to your payee list.

Bill Pay

Schedule Payments

Once you set up your payees, it’s easy to pay your bills quickly. When you click on the Payments tab you will see all of the payees you have established so far. To pay a bill, simply find your payee and fill out the payment information beside the name.

Click on the Bill Pay (Online Bill Pay) tab. 1. Click on the Payments tab.

2. You will see a list of payees and the most recent payment made to them as well as future due dates. Use the Pay from dropdown to choose the account from which you would like to pay each bill. 2. In the Amount column, enter any payments that you wish to make. 3. Enter the desired Payment date in the next column; be sure to use the convenient calendar feature. 4. You can choose to designate some with faster than normal processing by clicking Rush Delivery in the Actions column. Fees may apply. 5. After you have carefully reviewed the payments, click Submit payments .

Bill Pay

Recurring Payments

Our recurring payments feature keeps you ahead of your payments that need to be repeated. Setting up a recurring payment takes only a few moments, and saves you time from not entering a payment each time a bill is due.

To Create Recurring Payments:

Click on the Bill Pay (Online Bill Pay) tab. 1. Click on the Payments tab. 2. Find the payee you wish to set up recurring payments for; click the Make it Recurring link. 3. A new window will pop up. Choose the Pay From account, along with the Amount , Frequency , Payment date and other payment preferences. 4. Click Submit after you confirm the details.

Bill Pay

Edit or Cancel Payments

Even after you have set up a payment, you have the ability to edit or cancel your payment up to the time it begins processing. This convenient feature gives you the freedom to change the way you make your payments.

To Edit or Cancel a Payment:

Click on the Bill Pay (Online Bill Pay) tab. 1. Click on the Payments tab. 2. To edit or cancel a payment, click on the payee. 3. A new window will appear revealing the recent activity for the payee. Click the Edit link towards the bottom of the window. 4. Here you can change the setting of your payment, such as the account you are paying from, the amount or payment date. Once you are done editing the payment, click Submit . 5. If you wish to delete the payment, click the box next to I would like to stop this payment .

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Rush Delivery

Rush Delivery of your Bill Payments is available.

Our Fee Schedule outlines possible fees associated with an expedited transaction.

To Rush Delivery for a Bill Payment:

Click on the Bill Pay (Online Bill Pay) tab. 1. To change your delivery of a bill to Rush Delivery, simply click on the link that says Rush Delivery . 2. You will choose the amount to pay and the account to pay from. 3. Below you will see options for delivery dates with appropriate charges. Select the necessary date. 4. Click Next .

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