Workshop Solutions June 2017 SR

Diagnostic Health Checks




Have you ever thought of offering your customers a diagnostic health check when they bring their vehicle to you for service or repair? Your diagnostics equipment device is a specialist tool for extracting encrypted vehicle information that requires decoding in order for it to be understood. For a small fee, you can interrogate a vehicle’s general state of health before commencing working on it. Even if you don’t need diagnostics for the work you plan to do, it’s quite a shrewd move when you consider the benefits.

Doing a health check before you start a job protects your customer and your workshop. First, it minimises the potential for unnecessary and unwelcome comebacks – a log of the vehicle’s overall condition prior to starting work is a great safeguard against customers returning with a new, unrelated problem but claiming “It must be something you did”. It can help generate additional work; pointing out issues before they become problems can lead to additional work being included while you have a car on the ramp. And, it’s a straightforward revenue generator; you can add £5 or more to a customer’s bill for use of this specialist equipment.



£10 £50

Daily income (Based on a £5 charge x 2 cars per day)

Weekly Gross Income (5 days x £10)

£2,500 £5,000

Annual Gross Income (Weekly gross income x 50 weeks)

Potential gross income (from diagnostic health checks alone) over 2 years

Whether or not you undertake any further chargeable work, a couple of diagnostic health checks every day is enough to cover the cost of most diagnostic devices within their warranty period. Isn’t this reason

enough to equip each tech with their own diagnostic service tool and make sure the first thing they do each time is to “run a report”?

†Finance example typically based on a 5 year lease purchase agreement. Finance subject to status, full terms and conditions available on request. Other finance options available. All prices exclude VAT at 20%. Price, availability and specification may change without prior notice. Warranty subject to manufacturers terms and conditions of use. Errors and omissions excluded. Offers valid until 30th September 2017. Prices correct at time of going to press: June 2017.

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