DERICHEBOURG - Universal registration document 2018-2019

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CSR report (serving as statement of extra-financial performance) Overview of businesses and business model

move from being a service provider to incorporating service excellence, for both end users and our customers. To respond to these new challenges, we are focusing on the following: Since Multiservices markets are opening up to new types of requests, customers now expect the Group to offer innovative, high added-value, end-user targeted service solutions built to meet and maintain

Multiservices markets 1.1.2.4 Through its 19 businesses and subsidiaries, which are positioned as challengers in large, buoyant, and growing markets, Derichebourg Multiservices makes the most of the synergies that exist between its four business divisions with regard to technical engineering, corporate management, business development, innovation, digital, and service excellence. The subsidiaries of the Multiservices division have variable market positions: European leader with 30% of the subcontracting market for Airbus p assembly lines; national leader in Portugal with the Safira subsidiary, which ranks p third in the Portuguese market, in terms of turnover; the other subsidiaries (Reception, Technology, Temporary Staffing, p Public Lighting, Green Spaces, etc.) have a lower market penetration. The Group's strategy in Multiservices in light 1.1.2.5 of new challenges The markets in which Derichebourg Multiservices operates are growing rapidly and are starting to undergo profound changes. The development of digital . Technological progress will enable p the development of new and better performing tools. This is also the case for building maintenance, whether preventive or repairs. Digital tools represent an opportunity to move upmarket by switching to increased building maintenance. At the same time, the production of occupancy data will continue to grow with regard to energy consumption as well as for occupant services. More stringent environmental requirements have impacted the p energy efficiency market, which has been growing steadily for several years, driven by renovations caused by the fight to limit global warming. Growing demand for outsourcing . In order to focus on their core p business, companies find it increasingly necessary to outsource part of their operational activity to take advantage of the skills and management of others and have better flexibility and cost control for their economic structure. Growth in Airbus delivery volumes is also expected. Emerging emphasis on well-being at work . This trend is p changing the Multiservices market and requiring us to make new customized offers for our customers. It has become necessary to national challenger: Propreté France and SNG; p regional challenger (Île-de-France): Énergie; p

customer satisfaction levels and desired profitability. In response, Derichebourg Multiservices is deploying: New service offerings p

Innovation is a differentiating factor that Derichebourg Multiservices integrates into the development of new service offerings for buildings and occupants. The IT systems organization, marketing and innovation, and CSR Departments support operational activities to identify and assist with the development and deployment of these new services, whose aim is to empower building occupants. These offerings encourage greater energy efficiency and aim to contribute to the performance of our customers in these areas. Facility Management with the creation of a new subsidiary, p Derichebourg FM. Faced with the growing demand for multiple services by companies and local authorities, Derichebourg FM responds by offering them a single integrated contract, in which it entrusts the management and performance of each of the expected services to its own teams. In this way, it can guarantee the excellence of services and a level of quality that corresponds to the specific challenges of each of its customers. Modernization of human resources strategy to respond to p technological and societal changes, support its employees and attract and retain talent. Expansion of the national and international network . p In Cleaning, the largest business by revenue, the Group has an ● established structure within France, giving it a coherent territorial network. The Group seeks to increase its market share both organically and through targeted acquisitions to better amortize its structural costs. The rationale is similar in the temporary employment businesses, in ● which the Group is competing with very large competitors. Increasing the density of the domestic network and revenue growth are two areas of focus for these activities. The aeronautics business is developing in growth markets in China, ● the United States and Canada and continuing to grow in Europe (Germany and the UK). Atis continues diversification into other markets: Boeing for civil aircraft and Defense markets.

DERICHEBOURG p 2018/2019 Universal Registration Document 27