2001 Best Practices Study

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

3. Personal P&C CSRs

Average

Top 25%

Number

6.5

High Low

18.6

2.0

Average Commissions Serviced

$138,920 $32,676

$223,430

Average Pay ($)

Average Pay (% of Book Serviced)

23.5%

How Time Was Spent:

11.1% 19.4%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

3.0%

63.0%

Administration

3.5%

How Time Was Spent

3.5%

11.1%

19.4%

3.0%

63.0%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

4. Multi-line CSRs

Average

Top 25%

Number

* * * * * *

High Low

Average Commissions Serviced

*

Average Pay ($)

Average Pay (% of Book Serviced)

*-Insufficient Data

How Time Was Spent:

* * * * *

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

Administration

* - Insufficient Data

INSUFFICIENT DATA - CHART NOT APPLICABLE

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