Chinwag

You made a difference

May 2018 The WPI ESR Team, Nathan Jones, assurance officer and AndrewWhite, systems lead The ESR Team have worked very hard to implement the ESR portal and ESR self-service. This work

Staff have shown integrity, compassion and true commitment to deliver the service to a high standard for all our Christie patients. At times they have worked under pressure when staffing levels have been low due to long term sickness in the team. They have excellent communication skills and are well-organised. There have been new members welcomed to the team who have felt empowered by the training and competencies they have achieved, which lead them to feel confident in delivering an exceptional service. Hotline staff collaborate internally and externally across the network and always keep the patient/family/and carers at the forefront of all they do. They all go above and beyond the call of duty and I feel very honoured to be part of this amazing team. August 2018 Sam Emblow, senior staff nurse, complex discharge team treatment has been completed. She works with the other multidisciplinary teams in providing an excellent service for our patients and their loved ones. This involves a close liaison with the numerous teams throughout the north west and often beyond. Sam becomes closely involved when caring for patients and their families when time is short, helping them to achieve their end of life wishes or supporting them if they remain an inpatient. Sam gives 110% to her patients and their families, pulling together ‘all the threads’ to ensure that her patients are fully supported in the community or other healthcare settings. Over the years her knowledge and clear thinking has been invaluable when the team have had to make changes and adaptions to the service we provide for our patients. We have had to take on numerous, often complex, new roles to meet changes in the NHS and the community teams to ensure our patients receive the care they require once they leave us. Sam has had a pivotal role in making these changes happen. She has been a crucial part of the complex discharge team for over 16 years. If you want to put someone forward for ‘You made a difference’ , nomination postcards and entry boxes can be found in the restaurant, reception areas and on wards, or you can nominate a colleague via the intranet. A panel, which includes a non-executive director and governor, agrees the winner. Sam’s role in the complex discharge team is to help support and arrange the discharge or transfer of patients out of the hospital once their oncology

has had significant benefits for staff and the Trust. They have implemented a new, user friendly portal/landing page accessible via mobile technology which allows staff to view payslips and book annual leave. Their work has also supported the Trust to improve PDR and essential training compliance which has a positive impact on our patients. David Smithson, deputy director of workforce, said: “The team have gone above and beyond to ensure they have engaged widely with the staff and managers in the Trust to ensure full implementation and maximum impact and benefit for staff. They have run a significant number of drop-in sessions and supported areas with additional sessions where access to IT has traditionally been a challenge.” June 2018 Dr Richard Welch, consultant clinical oncologist Dr Welch has always provided a high quality service to his patients despite having one of the busiest practices at The Christie. His patients recognise his knowledge, approachability and empathy. Dr Andrew Sykes, clinical director, said: “Richard is the lead clinician for female germ cell tumours at The Christie with a wide experience of chemotherapy. In addition, he has over 10 years’ experience as chair for The Christie drugs and therapeutics committee. Dr Welch has had a significant input into oncology services in Bolton; breast, ovary, testicular cancer and acute oncology. He has published and contributed to many accredited publications.

July 2018 Hotline team

The acute oncology

management service is a 24 hour telephone helpline service

available to Christie registered patients, their carer’s and professionals for advice and management on the side effects and complications of cancer treatments.

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