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T H E H E A L T H I N F O R M A T I O N S O U R C E

Presentation Template

JULY 2018

General Overview

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Government Overview

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Patients Overview

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HealthPlans Overview

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Life Insurance Overview

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Providers Overview

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Life Sciences Overview

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Ciox Overview

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LawFirms Overview

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HealthSource Overview

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T H E C I O X W A T E R M A R K S

The Watermarks are points of emphasis about Ciox’s benefits and their alignment with water. These concepts are reflected subtly throughout the imagery.

OCEANS AND VASTNESS Represents the scale Ciox has as the largest access point and ubiquitous access TAP AND CLARITY Represents the high quality, safe and transparent nature of our business

WATERFALLS AND RIVERS

Represents the power and speed at which we move and provide service

FLUID AND TRANSFORMATIONAL Transforming data into purposeful information

ELEMENTAL

Water is vital for life and takes the shape of its container as Ciox is agile to meet the needs of our customers providing health data that is vital to life

L O R E M I P S U M D O L O R

Meet the presenters

John Smith

Jane Doe

John Doe

Jane Smith

SarahWilliams

F O U N D E R

C O - F O U N D E R

C F O

C M O

C T O

C I O X L E A D E R S H I P T E A M

Tarun Kabaria Sr. Vice President Operations 770.331.7076 tarun.kabaria@cioxhealth.com

Tiffany Isaac Regional Manager of Operations 678.778.7890 tiffany.isaac@cioxhealth.com

Tonya Lovelace Vice President Operations 501.650.9917 tonya.lovelace@cioxhealth.com

Kevin Hidenfelter Sr. Vice President Client Success 443.472.0779 kevin.hidenfelter@cioxhealth.com

Jeff Gartland President 678.925.9323 jeff.gartland@cioxhealth.com

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S E C T I O N 1

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Fast &

2 0 1 6 B Y T H E N U M B E R S

$318K+ RE I MBURSEMENT PA I D TO ORLANDO HEALTH

REQUESTS PROCESSED

31K+ 145+ 99.9% QUALITY

AUDI TS PROCESSED

C O M P A R E D T O 3 — 5 D A Y C O N T R A C T U A L C O M M I T M E N T C U R R E N T L Y O N 2 . 2 D A Y T A T R U N 3.4 AVERAGE TAT

I N F O G R A P H I C

7,500+ HIM professionals and record release experts

60% of all medical record requests come through Ciox

40M+ requests for health information reliably handed annually

400+ EMR systems for record access

1M+ unique requesters who need access to protected health information

40 years of health information management experience

100+ health plans served

3 out of 5 U.S. hospitals served

S C O R E C A R D

T H E good

T H E bad

T H E ugly

∙ Centralized majority of function to Caruso Court ∙ Distributed work across staff ∙ Utilized remote ability from Green Bay ∙ Audit Relief ∙ Decrease TAT to 3.4 days ∙ Pending less that 200 ∙ Centralized phone tree to route calls to CIOX CPC ∙ Call Center response time 80% in 20 seconds ∙ Customer Surveys

∙ CiOX management structure ∙ Reimbursement check issues ∙ Scale delivery – school of hard knocks

∙ Recent gaps in communication

Q U O T E S

The CIOX teammembers embodied the culture that we have here at Orlando Health C H A R M A I N E H A L L

Our representative is professional, completes requests timely, and provides updates. When she is not available the leadership are very responsive to urgent requests. WA N D A C A L H O U N

The teamworks really well with the HIM team and with the customers. D E A N R I T C H E Y

O V E R L A P P I N G B A R G R A P H

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T A B L E W I T H H I G H L I G H T E D C E L L S

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R E L AT I V E M A R K E T P O S I T I O N

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Result Continuity with Proftability of Industry, Intenity of Investment, Number of potential Competitors etc.

M A R K E T Q U A L I T Y

S U P P L Y S I T U AT I O N ( R E G . R E S O U R C E S )

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E N V I R O N M E N TA L S I T U AT I O N S

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C O M P A R I S O N M A T R I X

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+36%

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C U R V E S C H A R T / B E L L C U R V E S

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I N F O G R A P H I C S

More than 40million requests for information fulfilled annually • Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus diam eros, ornare quis lacinia non, gravida a quam. Nam consectetur vel est a placerat. • Proin posuere lacus ut suscipit congue. Sed tristique molestie augue, vitae lobortis diam laoreet hendrerit. Aenean dui nisl, maximus quis tincidunt sed, hendrerit quis ante. • Lorem ipsum dolor sit amet, consectetur adipiscing elit. Phasellus diam eros, ornare quis lacinia non, gravida a quam.

40M MORE THAN 40

MILLION REQUESTS FOR INFORMATION FULFILLED ANNUALLY WITH MAXIMUM SECURITY AND HIPAA COMPLIANCE

Advancing the way health information is managed.

Thank you

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