2010 Best Practices Study
Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000
Technology
Mgmt. Perspectives
Profile
Average
Top 25%
Information Technology Employees (FTE) Number
Revenues
1.2 2.2 0.2
Expenses
High Low
Profitability
Total IT Payroll Expense ($)
$72,146
$111,261
Employee Overview
As % of Total Compensation Expense
1.6% 1.1%
As % of Net Revenues
Producer Info
Average
+25% Profit
+25% Growth
Staff Service Info
Total IT Expenses 1 (as % of net revenues)
2.1%
1.5%
2.6%
Technology
1 Includes hardware/software leasing including offsite applications, supplies, maintenance & maintenance contracts, training, data lines, internet providers, website development/maintenance, outside consulting fees, computer depreciation, software amortization, and any non-depreciated hardware/software.
Insurance Carriers
Agency Management System Utilized
Appendix
Scanning & Document Management % of Agencies that Use % of Users That: Do Front-end (mail room) Batch Scanning
91.1%
40.0% 64.4%
Do Back-end (after CSR) Scanning
Website % of Agencies that Have a Website
100.0%
% of Websites That: Optimized Their Site for Search Engines Participate in Paid Search Programs Extend Customer Self-Service Through Website Offer After-Hours Support Through Website Offer Real-Time Quotes Through Website 17.8% Offer Ability to Request a Quote Through Website 64.4% Use SocialMedia toBuildBrandor Attract NewProspects 33.3% 64.4% 22.2% 40.0% 44.4%
Average
Security Issues —% of Agencies that: Dedicate Significantly More Time & Resources to Agency Security and/or Other Compliance Issues Than in the Past
73.3%
2010 Best Practices Study
Have a Written Security Plan Which Includes Staff Training and Auditing for Compliance
73.3%
Have Implemented Secure Email When Transmitting Sensitive Client Information Via Email
64.4%
Agencies with Revenues Between $5,000,000 and $10,000,000
Very Negative
Very Positive
Effectiveness of Technology Deployed on Agencies’ Ability to:
Reduce or Maintain Same Number of Staff Positions
Enhance Staff Productivity
116
Increase Proactive Client Outreach
Increase Staff Sales Activity
Made with FlippingBook