Star One Credit Union A Quick and Easy Guide to Online Banking

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Table of Contents Getting Started

New User Enrollment....................................................................................................6 First Time Login...........................................................................................................11 Logging In After the First Time...................................................................................13 Logging Off............................................................................................................................ 14 Retrieving a Forgotten User ID..................................................................................15 Resetting a Forgotten Password................................................................................16 Unlocking an Account.................................................................................................18 Security Protecting Your Information......................................................................................21 General Guidelines............................................................................................................... 21 Login ID and Password........................................................................................................ 21 Fraud Prevention.................................................................................................................. 21 Settings.........................................................................................................................22 Editing Personal Information.............................................................................................. 22 Adding a Phone Number..................................................................................................... 24 Device Management............................................................................................................ 25 Blackout Period.................................................................................................................... 26 Adding a Membership......................................................................................................... 26 Editing Your Address............................................................................................................ 27 Deleting a Membership....................................................................................................... 28 Managing Account Settings................................................................................................. 29 Create an Alert...................................................................................................................... 30 Edit an Alert........................................................................................................................... 31 Delete an Alert...................................................................................................................... 32 Changing Your User ID........................................................................................................ 33 Changing Your Password.................................................................................................... 34 Setting Up Security Q & A.................................................................................................... 35 General Information Tips & Tricks Overview................................................................................................36 Membership Overview...............................................................................................37 Accounts & Cards Overview.......................................................................................38 Viewing Account History.............................................................................................39 Moving Money Transferring Funds......................................................................................................40 My Accounts.......................................................................................................................... 40 One Time Transfers.............................................................................................................. 42