OSD 2019

DEPARTMENT INFORMATION

How OSD Operates

The Outreach Services Department provides a variety of customer service-related functions for the Commission’s various internal and external customers. The overall goal of the department is to assist customers, evaluate claims data to facilitate information sharing, as well as planning educational and outreach initiatives which will support the agency’s mission.

Core services offered by the Outreach Services Department include: • Customer Call Center Support

• Web Related Services • Reporting and Analysis • Marketing Information • Educational and Outreach Events

OSD New Hires, Transfers or Promotions in 2019 Marcus Smith , promoted to Senior Specialist in Q2 2019, departed November 2019 DeannDrea Fleming, new hire as CCC Specialist in Q2 2019 Tonya Greenidge, new hire as CCC Specialist in Q2 2019 TamaraWynn , new hire as CCC Specialist in Q2 2019