Complaints e-Book

3. Click I Do Not Have This Information to advance through the search options. 4. Search results appear for NMLS/SES Companies and Non-NMLS Entities.

Note: Employee, keyword, and website only sear Non-NMLS entities.

a. NMLS/SES Companies are pulled into SES from NMLS 1.0. Clicking the SES ID opens the company’s record in a new tab and provides the option to initiate onboarding if this has not yet occurred. b. Non-NMLS Entities are records created by other agency Complaints users. They are assigned an Entity Tracking Number by the system. Clicking the Entity Tracking Number opens the Non-NMLS Entity record and provides the option to update the entity information if your agency created it. Or you can check the discussion about the entity. 5. Click Subject Not Found if the search results do not return the entity you are searching for and advance to the next search option.

6. Once you have found the desired entity, click the row of the desired company .

7. Click Enter Complaint .

8. After all search options have been exhausted, click Create New Non-NMLS Entity .

Note: The option to create a new Non-NMLS Entity is intentionally difficult to find. This is to prevent or limit duplicate Non-NMLS Entities.

Updated: 6/11/2021