2000 Best Practices Study
Agencies with Revenues Between $1,250,000 and $2,500,000 C. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
3.9 7.0 1.0
High Low
Average Commissions Serviced
$217,455 $32,477
$323,596
Average Pay ($)
Average Pay (% of Book Serviced)
14.9%
How Time Was Spent: Selling New Business (New or Acct Rounding)
4.8% 19.4% 7.3% 64.5% 4.0%
Marketing (Placement) Claims Processing
Customer Service Administration
How Time Was Spent 4.8% 4.0%
19.4%
7.3%
64.5%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000
59 of 113
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