2000 Best Practices Study

Agencies with Revenues Between $1,250,000 and $2,500,000 C. CSR Productivity

1. Commercial P&C CSRs

Average

Top 25%

Number

3.9 7.0 1.0

High Low

Average Commissions Serviced

$217,455 $32,477

$323,596

Average Pay ($)

Average Pay (% of Book Serviced)

14.9%

How Time Was Spent: Selling New Business (New or Acct Rounding)

4.8% 19.4% 7.3% 64.5% 4.0%

Marketing (Placement) Claims Processing

Customer Service Administration

How Time Was Spent 4.8% 4.0%

19.4%

7.3%

64.5%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

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