2000 Best Practices Study

CSR Productivity (Agencies with Revenues Between $1,250,000 and $2,500,000) continued… 2. Group Life & Health CSRs Average Top 25% Number 1.2 High 2.0 Low 0.5 Average Commissions Serviced $192,073 $306,703 Average Pay ($) $26,332 Average Pay (% of Book Serviced) 13.7% How Time Was Spent: Selling New Business (New or Acct Rounding) 8.1% Marketing (Placement) 14.6% Claims Processing 8.6% Customer Service 54.6% Administration 14.1%

How Time Was Spent 8.1%

14.1%

14.6%

8.6%

54.6%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

60 of 113