2000 Best Practices Study

CSR Productivity (Agencies with Revenues Between $1,250,000 and $2,500,000) continued… 3. Personal P&C CSRs Average Top 25% Number 3.8 High 9.0 Low 1.0 Average Commissions Serviced $145,152 $226,112 Average Pay ($) $27,698 Average Pay (% of Book Serviced) 19.1% How Time Was Spent: Selling New Business (New or Acct Rounding) 12.5% Marketing (Placement) 16.7% Claims Processing 8.5% Customer Service 58.3% Administration 4.0%

How Time Was Spent 12.5% 4.0%

16.7%

58.3%

8.5%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000

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