2000 Best Practices Study
CSR Productivity (Agencies with Revenues Between $1,250,000 and $2,500,000) continued… 4. Multi-line CSRs Average Top 25% Number 2.5 High 5.0 Low 0.3 Average Commissions Serviced $168,500 * Average Pay ($) $26,529 Average Pay (% of Book Serviced) 15.7% How Time Was Spent: Selling New Business (New or Acct Rounding) 4.0% Marketing (Placement) 10.0% Claims Processing 26.0% Customer Service 51.0% Administration 8.0% * - Insufficient Data
How Time Was Spent
4.0% 10.1%
8.1%
26.3%
51.5%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
Summary
Average Book Serviced/CSR (Commissions)
$0 $50,000 $100,000 $150,000 $200,000 $250,000 $300,000 $350,000
Commercial P&C
Group L&H
Personal P&C
Multi-Line
Average Top 25%
Analysis of Agencies with Revenues Between $1,250,000 and $2,500,000
62 of 113
Made with FlippingBook