2000 Best Practices Study

CSR Productivity (Agencies with Revenues Between $2,500,000 and $5,000,000) continued… 2. Group Life & Health CSRs Average Top 25% Number 2.3 High 5.8 Low 0.8 Average Commissions Serviced $246,843 $486,177 Average Pay ($) $31,306 Average Pay (% of Book Serviced) 12.7% How Time Was Spent: Selling New Business (New or Acct Rounding) 6.3% Marketing (Placement) 23.1% Claims Processing 7.5% Customer Service 58.1% Administration 5.2%

How Time Was Spent 6.3% 5.2%

23.1%

7.5%

58.1%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

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