2000 Best Practices Study

Agencies with Revenues Between $2,500,000 and $5,000,000 C. CSR Productivity

1. Commercial P&C CSRs

Average

Top 25%

Number

7.9

High Low

14.9

3.0

Average Commissions Serviced

$262,352 $35,804

$387,626

Average Pay ($)

Average Pay (% of Book Serviced)

13.6%

How Time Was Spent: Selling New Business (New or Acct Rounding)

6.8% 20.4% 3.8% 65.9% 3.0%

Marketing (Placement) Claims Processing

Customer Service Administration

How Time Was Spent 6.8% 3.0%

20.4%

3.8%

65.9%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

Analysis of Agencies with Revenues Between $2,500,000 and $5,000,000

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