2000 Best Practices Study

CSR Productivity (Agencies with Revenues Between $5,000,000 and $10,000,000) continued… 4. Multi-line CSRs Average Top 25% Number * High * Low * Average Commissions Serviced * * Average Pay ($) * Average Pay (% of Book Serviced) * How Time Was Spent: Selling New Business (New or Acct Rounding) * Marketing (Placement) * Claims Processing * Customer Service * Administration * * - Insufficient Data Summary

Average Book Serviced/CSR (Commissions)

$0 $50,000 $100,000 $150,000 $200,000 $250,000 $300,000 $350,000 $400,000 $450,000

Commercial P&C

Group L&H

Personal P&C

Multi-Line

Average Top 25%

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

94 of 113