2000 Best Practices Study

CSR Productivity (Agencies with Revenues Between $5,000,000 and $10,000,000) continued… 3. Personal P&C CSRs Average Top 25% Number 6.1 High 15.0 Low 2.0 Average Commissions Serviced $131,405 $188,322 Average Pay ($) $30,782 Average Pay (% of Book Serviced) 23.4% How Time Was Spent: Selling New Business (New or Acct Rounding) 17.4% Marketing (Placement) 18.5% Claims Processing 4.1% Customer Service 55.1% Administration 4.9%

How Time Was Spent

4.9%

17.4%

18.5%

55.1%

4.1%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

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