2000 Best Practices Study

CSR Productivity (Agencies with Revenues Between $5,000,000 and $10,000,000) continued… 2. Group Life & Health CSRs Average Top 25% Number 4.8 High 18.5 Low 1.0 Average Commissions Serviced $284,965 $444,531 Average Pay ($) $34,448 Average Pay (% of Book Serviced) 12.1% How Time Was Spent: Selling New Business (New or Acct Rounding) 9.0% Marketing (Placement) 24.2% Claims Processing 6.5% Customer Service 53.4% Administration 6.9%

How Time Was Spent 9.0% 6.9%

24.2%

53.4%

6.5%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

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