2000 Best Practices Study

Agencies with Revenues Between $5,000,000 and $10,000,000 C. CSR Productivity

1. Commercial P&C CSRs

Average

Top 25%

Number

15.1 32.3

High Low

7.0

Average Commissions Serviced

$272,945 $36,952

$352,102

Average Pay ($)

Average Pay (% of Book Serviced)

13.5%

How Time Was Spent: Selling New Business (New or Acct Rounding)

4.5% 22.9% 2.5% 64.1% 6.0%

Marketing (Placement) Claims Processing

Customer Service Administration

How Time Was Spent 4.5% 6.0%

22.9%

2.5%

64.1%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000

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