2000 Best Practices Study
Agencies with Revenues Between $5,000,000 and $10,000,000 C. CSR Productivity
1. Commercial P&C CSRs
Average
Top 25%
Number
15.1 32.3
High Low
7.0
Average Commissions Serviced
$272,945 $36,952
$352,102
Average Pay ($)
Average Pay (% of Book Serviced)
13.5%
How Time Was Spent: Selling New Business (New or Acct Rounding)
4.5% 22.9% 2.5% 64.1% 6.0%
Marketing (Placement) Claims Processing
Customer Service Administration
How Time Was Spent 4.5% 6.0%
22.9%
2.5%
64.1%
Selling New Business (New or Acct Rounding) Marketing (Placement)
Claims Processing Customer Service Administration
Analysis of Agencies with Revenues Between $5,000,000 and $10,000,000
91 of 113
Made with FlippingBook