Quality Management 2017

15. Key points to keep in mind

C ONTROL CHARTS

Part 1 :

 Filter the probable noise in order to detect a potential signal in the data.  Graphics : more easily understandable to human spirit than tables of data, can reveal interesting structures in the data.  Take into account the variability of data. M ANAGEMENT  The voice of the process defines what we have.  Control chart reflects the voice of the process .  The voice of the customer defines what we want to have.  Role of management is to align the voice of the process on the voice of the customer.  Predictive tool.

Introduction to SPC

Part 2 :

Essential concepts to start with SPC

Part 3 :

SPC in practice

Part 4

Conclusion

03/10/17

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