FY18-19 and 19-20 RECOMMENDED OPERATING AND CIP BUDGET - FIN

Police Dispatch Services

010.8270

Division Description The Dispatch Communications Unit within the Support Services Division receives all 911 emergency calls. This includes wireless 911 originating within Morgan Hill as well as non- emergency calls for police services. Emergency calls requiring fire and/or paramedic responses are passed through the Morgan Hill Center to Cal-Fire for apparatus dispatch and to County Communications for emergency medical pre-arrival instructions/ambulance dispatch. Situations originating in Morgan Hill which require multiple agency response are coordinated through our dispatch center. Communications personnel process and dispatch calls received after normal business hours for the city’s public works activities. They also process animal related calls for service within the City and dispatch appropriate personnel. The 911 dispatchers assigned to this division provide a wide variety of support to the officers. They monitor the holding facility, conduct investigations via multiple automated systems, compile photo line-ups, and research historical data during patrol responses. FY 2016-17 and 2017-18 Accomplishments • Recruited and hired a Dispatch Services Supervisor • Recruited and hired two Public Safety Dispatchers to fill vacancies • Completed Peace Officer Standards Training (P.O.S.T.) mandatory continued professional training for all dispatchers • Reduced dispatch delay on priority one calls from 3.52 to 2.05 minutes FY 2018-19 and 2019-20 Activity Goals • Implement text to 911 (Enhancing Public Safety, Preserving and Cultivating Public Trust, Community Engagement and Messaging) • Establish outcomes for Quality Assurance Program for call processing (Enhancing Public Safety, Fostering a Positive Organizational Culture) • Investigate 311 services for Morgan Hill (Enhancing Public Safety, Preserving and Cultivating Public Trust, Community Engagement and Messaging) • Develop a partnership with security camera owners for emergency and investigative purposes (Enhancing Public Safety, Preserving and Cultivating Public Trust, Community Engagement and Messaging) • Dispatched 90% of priority one calls within 90 seconds of call receipt/creation (Enhancing Public Safety) • Dispatched 90% of priority two calls within less than 5 minutes of call receipt/creation (Enhancing Public Safety)

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