Austin-Travis County EMS 2023 Annual Report

emergency Communications

Our Communications Medics are EMTs and Paramedics skilled in both their medical knowledge and technical capabilities. All Communications Medics obtain an Emergency Medical Dispatcher (EMD) certification through the International Academies of Emergency Dispatch (IAED).

REQUESTS FOR SERVICE Receiving over 158,690

PRIORITY 1 CALLS City Response 7:40 County Response 10:29

911 CALL PICKUP TIMES 96% of calls answered within 40 seconds

DISPOSITIONS Sorting through over 36 call types to send the right resource to the right calls


Cardiac Arrest: 2,069 Stroke: 2,952

Medical: 64,368 Trauma: 24,664

Penetrating Trauma: 832 Overdose: 4,564

Behavioral: 5,922 Rescues: 368

Environmental: 968 Traffic Accident: 11,586

Over 158K Requests for Service



The Communications Division is the first point of contact for all patients entering the EMS system. Communications Medics accurately triage 9-1-1 calls, ensure the correct response is sent, and begin patient care through Pre-Arrival Instructions (PAIs) before field responders arrive on scene. We take pride in our role as the voice of calm in what is often a chaotic and emotional situation for the citizens we serve.

The Emergency Communications Division is based out of the Combined Transportation, Emergency & Communications Center (CTECC) in Austin, Texas. The Division has 54 full time employees who are responsible for managing all incoming 9-1-1 requests for EMS response in the City of Austin and Travis County jurisdictions.

Finding patients in their homes and on the trail

Connecting patients and providers



Covering Austin and the surrounding ESDs

MPD protocols identify what is needed


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