Austin-Travis County EMS 2023 Annual Report

business technology


ANALYSIS, RESEARCH & TECH The Knowledge Management Division consists of two sections: Business Analysis and Research (BAR) and Business Technology Services. This dynamic team gathers and analyzes data, produces internal and external reports, performs predictive analysis, manages patient care records and billing systems, IT contract management and purchasing processes. Other functions include management of SharePoint Online for ATCEMS and IT project management. Both sections aim to improve performance through data collection, analysis, and process improvement. ATCEMS continues to find new and innovative ways to incorporate M365 products into business processes, report on trends, and share these achievements on the ATCEMS Online SharePoint page. The adoption of M365 products and features has flourished into several heavily used custom applications. The ATCEMS Whole Blood Program, Everbridge, and Daily Shift Report are a handful of applications that provide department staff and external partners with information instrumental to their line of business.


• Implemented the full version of Optima Predict software which includes the Resource Location Optimizer. Optima Predict is a powerful analytical software that allows management to ask complex questions regarding our ambulance locations, call volume, strategic planning, and response time compliance. This software allows ATCEMS to run simulations on what-if scenarios. • Configured and transitioned the ATCEMS ePCR program to the new National EMS Information System (NEMSIS) version 3.5. • Created the ESO Change Review group; change requests to ESO/ePCR are now reviewed and approved by a committee of ATCEMS stakeholders, greatly increasing insight into ESO/ePCR changes.


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