Roads to Resilience

Contents

Executive Summary............................................................................... 5 Preface.................................................................................................. 11 About the Authors................................................................................ 12 Section 1: Introduction to ‘Resilience’ ................................................................ 16 Section 2: Resilience Principle No 1: ‘Risk Radar’ ............................................. 26 Section 3: Resilience Principle No 2: ‘Resources and Assets’ ......................... 34 Section 4: Resilience Principle No 3: ‘Relationships and Networks’................ 42 Section 5: Resilience Principle No 4: ‘Rapid Response’.................................... 50 Section 6: Resilience Principle No 5: ‘Review and Adapt’. ................................ 58 Section 7: Implications for risk professionals..................................................... 66 Section 8: Implications for Board Members........................................................ 80 Appendix A: Case Studies................................................................... 95 Case study: AIG............................................................................... 97 Case study: Drax Group. ................................................................ 103 Case study: InterContinental Hotels Group (IHG)............................. 111 Case study: Jaguar Land Rover. ..................................................... 123 Case study: The Olympic Delivery Authority (ODA). ......................... 131 Case study: The Technology Partnership......................................... 137 Case study: Virgin Atlantic.............................................................. 145 Case study: Zurich......................................................................... 153 Appendix B: Details of Methodology................................................ 161 Acknowledgements........................................................................... 170

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Roads to Resilience: Building dynamic approaches to risk to achieve future success