Roads to Resilience

First page Table of contents Next page Last page

Executive Summary	5
Preface	11
About the Authors	12
Section 1: Introduction to ‘Resilience’	16
Section 2: Resilience Principle No 1: ‘Risk Radar’	26
Section 3: Resilience Principle No 2: ‘Resources and Assets’	34
Section 4: Resilience Principle No 3: ‘Relationships and Networks’	42
Section 5: Resilience Principle No 4: ‘Rapid Response’	50
Section 6: Resilience Principle No 5: ‘Review and Adapt’	58
Section 7: Implications for risk professionals	66
Section 8: Implications for Board Members	80
Appendix A: Case Studies	95
Case study: AIG	97
Case study: Drax Group	103
Case study: InterContinental Hotels Group (IHG)	111
Case study: Jaguar Land Rover	123
Case study: The Olympic Delivery Authority (ODA)	131
Case study: The Technology Partnership	137
Case study: Virgin Atlantic	145
Case study: Zurich	153
Appendix B: Details of Methodology	161
Acknowledgements	170
Figure E.1 Resilience outcomes, principles of resilience and the business enablers	7
Figure E.2 The resilience matrix	9
Figure 1.1 Resilience outcomes, principles of resilience and the business enablers	18
Figure 7.1 Relationship between the resilience principles	69
Figure 8.1 The resilience matrix	83
Table 1.1 The five principles of resilience and their components	20
Table 1.2 The business enablers and associated resilience action points	20
Table 1.3 Organisational resilience and associated outcomes	21
Table 7.1 The five principles of resilience and their components	67
Table 7.2 Resilience practices to achieve each principle	71
Table 8.1 The business enablers and associated resilience action points	81
Table 8.2 People and culture resilience checklist for the board	85
Table 8.3 Business structure resilience checklist for the board	87
Table 8.4 Strategy, tactics and operations resilience checklist for the board	89
Table 8.5 Leadership and governance resilience checklist for the board	91
Table 8.6 Organisational resilience and associated outcomes	92
Rationale for the research	16
Broadening scope of risk management	17
Implications for risk professionals and boards	17
Key findings of the research	18
Principles of resilience	19
Business enablers	19
Structure of the report	21
Case study: The Olympic Delivery Authority	22
Overview of the report	23
Introduction to ‘Risk Radar’	26
Understanding ‘Risk Radar’	26
Case study: IHG – Threat and Vulnerability Assessment (TVA)	27
Enabling ‘Risk Radar’	28
People and culture	28
Business structure	29
Strategy, tactics and operations	29
Leadership and governance	30
Summary of actions to achieve the ‘Risk Radar’ principle	31
Introduction to ‘Resources and Assets’	34
Understanding ‘Resources and Assets’	34
Case Study: Drax – protect the main asset	35
Enabling ‘Resources and Assets’	36
People and culture	36
Business structure	37
Strategy, tactics and operations	37
Leadership and governance	38
Summary of actions to achieve the ‘Resources and Assets’ principle	39
Introduction to ‘Relationships and Networks’	42
Understanding ‘Relationships and Networks’	42
Case study: The Technology Partnership – challenging questions	43
Enabling ‘Relationships and Networks’	44
People and culture	44
Business structure	45
Strategy, tactics and operations	46
Leadership and governance	46
Summary of actions to achieve the ‘Relationships and Networks’ principle	48
Introduction to ‘Rapid Response’	50
Understanding ‘Rapid Response’	50
Case Study: Virgin Atlantic – rapid response teams	51
Enabling ‘Rapid Response’	52
People and culture	52
Business structure	53
Strategy, tactics and operations	53
Leadership and governance	54
Summary of actions to achieve the ‘Rapid Response’ principle	55
Introduction to ‘Review and Adapt’	58
Understanding ‘Review and Adapt’	58
Case Study: Zurich Insurance – make better risk decisions	59
Enabling ‘Review and Adapt’	60
People and culture	60
Business structure	61
Strategy, tactics and operations	62
Leadership and governance	62
Summary of actions to achieve the ‘Review and Adapt’ principle	63
Introduction to implications for risk professionals	66
Nature of ‘Resilience’	66
Developing the principles of resilience	68
Case Study: Jaguar Land Rover – identify key risk indicators	68
Actions to achieve increased resilience	69
Practices to achieve each principle	70
Advice for risk professionals on achieving resilience	76
Summary of implications for risk professionals	77
Introduction to implications for board members	80
Understanding the business enablers	81
Case study: AIG – open disclosure benefits strategy	82
Matrix to illustrate resilience	83
Actions to enhance each business enabler	84
Challenges for boards on achieving resilience	92
Summary of implications for board members	93
_GoBack	97
Case study: AIG	97
Case study: Drax Group	103
Case study: InterContinental Hotels Group (IHG)	111
Case study: Jaguar Land Rover	123
Case study: The Olympic Delivery Authority (ODA)	131
Case study: The Technology Partnership	137
Case study: Virgin Atlantic	145
Case study: Zurich	153
_GoBack	129
_GoBack	131
_GoBack	145
_GoBack	161
Summary of the research methodology	165
Recommendations for further research	165
Limitations of the research	165
Data analysis	165
Data collection	161
Sample organisations	161
Choice of method	161
Acknowledgements	170

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