Roads to Resilience

7

Virgin Atlantic

7

COO Director of Operations, Safety and Security GM Corporate Safety and Security Head of Corporate Security and Resilience Head of Insurance and Cards Head of Internal Audit Manager Resilience and Business Continuity CEO Global Life CEO, Zurich UK GI CFO GI Chief Actuary Chief Claims Officer, GI CRO, GI Head of Sales, Distribution & Marketing

8

Zurich Insurance Group 7

The third source of data was the management workshop held at Cranfield School of Management on 11 July 2013. A dozen managers from most of the case study organisations and Airmic attended this. Managers from InterContinental Hotels Group and Virgin Atlantic gave presentations, attendees discussed the key issues and everyone answered

a semi-structured questionnaire (see Table B-2) on the challenges of managing risk and reputation. The answers to the questionnaire were collected and used in the data analysis and certain quotes were selected for the final report. 1

Table B-2 Topics from the Management Workshop 1

No.

Questions Asked

Overview of Answers

Answers – Topics

Example Quotes

• the 12

1 What do you think were or are the key challenges on the road to

1.  Creating the right culture and buy-in (8 mentions)

“Overcoming the natural instinct to … apply too much logic and analysis.” “Creating the environment in the company which brings about a fundamental challenge to the way risk is addressed and managed.” “Staff ‘buy-in’ to a different behaviour in tough times.” “Establishing ownership of risks is clear – the business [should be the owner], not Risk Management.” “How do you mobilise your entire workforce / supply chain / contract network to become risk managers.”

managers’ answers included 5 main

2. Need to drive risk

topics, some of which were mentioned multiple times • cultural issues

awareness from the top (2 mentions)

resilience within your company? How were or could these be overcome?

3. Applying too much

process / need for an informal approach (2 mentions)

were most often mentioned

4. Cross-functional barriers (1 mention)

5. Competitive pressures (1 mention)

1 The ideas presented here are based on the discussions at the Resilience Workshop, held at Cranfield School of Management on 11 July 2013.

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Roads to Resilience: Building dynamic approaches to risk to achieve future success