Roads to Resilience

open culture and better communication. For example, at Jaguar Land Rover, every executive has an open-door policy and managers throughout the organisation have direct access to them. This facilitates discussions at the bi-annual meeting of the executive committee and the top 150 leaders. All present are aware of existing and new risks, the effectiveness of current controls, as well as actions for improvement and the structured risk management activities in place. When the senior leaders of Virgin Atlantic visit business locations, it is not always just about maintaining an understanding of operations, it is also about engaging with people on how the organisation is performing and keeping the brand alive. As the COO commented: “ Clearly, we can’t personally touch the whole business, but we do have open business briefings every quarter with the executive team. We will record that and put it on the intranet, so that everyone can access it. We also do monthly ‘meet and greet sessions’ where we go into the business for a couple of hours, so that people can come and ask questions” (Chief Operating Officer, Virgin Atlantic).

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Roads to Resilience: Building dynamic approaches to risk to achieve future success