Roads to Resilience

Rapid Response

Decisive and appropriate actions • classify risks to resilience, so that appropriate risk monitoring and/or risk escalation / trigger procedures can be established • include near-miss, scenario planning, accumulated risks and behavioural aspects in risk response plans • receive, investigate and respond to whistle- blowing reports to develop a willingness to report these circumstances Identified processes and teams • establish nominated crisis management teams that are separate from normal management and have defined roles and responsibilities • introduce shared and structured training sessions to enhance plans and demonstrate that resilience is about culture, not rules or process • ensure that trigger levels and escalation procedures are established for emergency teams to eliminate ambiguity in activation of the crisis plans Empowered responses • establish authority levels for empowerment of staff, suppliers and contractors to deal with adverse circumstances and developments • conduct scenario testing to ensure that responses are embedded and crisis team(s) with the necessary authority levels are identified prior to the crisis • align resilience activities with other roles and Rehearsed reaction plans • establish a schedule of crisis rehearsal activities involving different parties according to the scenario being tested • arrange for independent appraisal of the results of the scenario testing exercises, with written reports, if necessary • evaluate the scenario testing appraisal responsibilities to ensure normal activities can continue during a crisis or disruption

reports and incorporate improvements and recommendations, as appropriate

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Section 7: Implications for risk professionals