Roads to Resilience

Review and Adapt

Structured learning • arrange peer group reviews of adverse events or developments to discuss and agree actions to improve the resilience of the organisation • ensure effective arrangements for the communication of risk information throughout the business structure to share learning • develop a standard report format for risk and Near-miss reporting • incorporate the lessons from near-miss incidents into risk training and use the experience of others to develop realistic disaster scenarios • report resilience activities to internal and external stakeholders with recognition of the potential for damage to reputation from failed resilience • utilise the internal and external resilience Independent reviewing • establish arrangements for review of contractor and supplier performance after an adverse event to ensure that lessons are learned • undertake an independent review by internal audit and/or external agency following scenario testing to validate lessons learned • consider the scope for a control risk self- assessment procedure to obtain assurance and seek information from incidents Desire to improve • include risk performance as part of supplier and contractor reviews to ensure that lessons are learned from experience, including near-misses • focus on learning from adverse circumstances, including agreement on how enhancements will be incorporated into strategy, tactics and operations • establish a format for risk / adverse event reporting, so that the importance of organisational resilience is understood by all stakeholders resilience information that will ensure the necessary level of impact and engagement networks to communicate information to ensure enhancement of future performance

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Roads to Resilience: Building dynamic approaches to risk to achieve future success