Texas Capital WarehouseNOW Sample eGuide

Quality Control Monthly Quality Control Review Process

Texas Capital Bank has contracted with an outside vendor to assist with its ongoing Quality Control Review Process. Each month, we will randomly select loans which were funded on your TCB warehouse facility for review. You will receive an email requesting a list of supporting documents to compile and submit to the vendor within the requested timeframe. Should you have questions about the monthly Quality Control Review Process, please email qcrequest@ texascapitalbank.com. Quarterly Quality Control Reports Clients are required to submit copies of their internal monthly or quarterly Quality Control Summary Reports to TCB within 90 days of quarter-end, complete with management’s response to any significant findings. The Internal Quality Control Reports should be sent via email to qcreports@texascapitalbank.com. Please remember to send using PGP encryption. For all Quality Control related requests, Texas Capital Bank or its vendor may request additional documentation if needed.

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Client Support warehouselending@texascapitalbank.com 1.866.503.6365