Malauzai Retail Banking Guide Sample for Android & iPhone

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Retail Mobile Banking Guide for Android™ & iPhone®

Contents

1 2 3 5 8

Introduction

Security

Download the App

Enroll

Logging In Main Menu

10 11 12 13 17 18 19 23 28 32 33 34 36 40 43 45 47 48 50 52 53 54 56 59 62 63 64

Accounts Summary & Details

Attach Images

Transfer Funds – One-Time & Recurring Transfer Funds – Scheduled Transfers Transfer Funds – Transfer History Picture Pay — New Bill Payment Picture Pay – Recurring Payments Picture Pay – Scheduled Payments Picture Pay – Payment History Deposit a Check

Picture Pay – Add a Payee Pay a Person – Send Money Pay a Person – Receive Money Money Manager Overview (PFM)

Statements

Check Reorder

Stop Check Payment – Single Check Stop Check Payment – Multiple Checks

Messaging

Cards Alerts

Alerts – Security Alerts – Account

Social

Settings

Locations

Introduction

Mobile banking is one of the most convenient ways to visit a financial institution. Instead of traveling to a bank, accessing your accounts through our mobile app places best-in-class, highly intuitive technology and flexible features directly into the palm of your hand. Our app is versatile—yet simple—as we employ an effective interface that increases user satisfaction, complete with exceptional functionality designed to exceed expectations and strengthen your banking experience.

We invite you to explore this helpful tutorial guide to become more familiar with our exciting mobile banking services.

Disclaimer Concepts, strategies and procedures outlined in this guide can and do change and may not be applicable to all readers. The content in this guide is not warranted to offer a particular result or benefit. Neither the author/publisher, nor this financial institution shall be liable for any damages arising out of the use of this guide, including but not limited to loss of profit, commercial, special, incidental or other damages. For complete product and service information, please refer to the terms, conditions and disclosures for each product and service.

Android is a trademark of Google Inc. Microsoft, Windows, Excel, and Internet Explorer are registered trademarks of Microsoft Corporation. Firefox is a registered trademark of the Mozilla Foundation. Quicken, QuickBooks and FinanceWorks are registered trademarks of Intuit, Inc. iPhone, Macintosh and Safari are registered trademarks of Apple, Inc. Acrobat and Reader are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. THIS PRODUCT IS NOT ENDORSED OR SPONSORED BY ADOBE SYSTEMS INCORPORATED, PUBLISHER OF ACROBAT READER.

Security We do all that we can to protect your personal information and provide a secure experience. However, we rely on you to take further precautions to ensure your online safety. General Guidelines • Make sure all operating systems and antivirus software are up-to-date. • Always use secure wireless (WiFi) networks that require a login ID and password. • Never leave a computer or device unattended when logged in. • Regularly monitor recent account history for unauthorized transactions. • Always log off when finished. Login ID and Password • Create strong passwords by using a mixture of case styles, numbers and special characters. • Do not create passwords that contain personal information. • Change passwords periodically and memorize them. • Only register personal computers and devices. • Avoid using features that save login IDs and passwords. Fraud Prevention • Do not open email attachments or click on links from unsolicited sources. • Avoid giving out personal information on the phone or through email. • Shred unwanted sensitive documents including receipts, checks, deposit slips, pre-approved credit card offers and expired cards. • Act quickly. If you suspect that financial information has been compromised, call us immediately at (512) 961-5699.

Download the App Whether you are attempting to access and download our app from an Android™ or iPhone®, the unlimited amount of freedom and access to your accounts can be achieved in just a few moments.

For Android™: 1

Go to Google™ Play on your Android device. From the Google Play search bar, enter the name of your financial institution. Search results display on the next screen. Once you have located your financial institution, tap the entry from the list. 2 On the next screen, tap Install to begin downloading the app.