Thistle - CIH

Structured to meet the needs of our customers

Specialist focus on the tenants’ contents insurance market The Thistle Tenant Risks team lives and breathes tenants’ content insurance. Each member of our team has extensive experience in the marketplace which enables us to provide a total service from in-house. This experience has taught us that one size does not fit all so you’ll never hear us talk about a single product offering - we make sure we are flexible to meet individual housing providers’ requirements. Our cover is also designed to meet the changing lifestyles of tenants too e.g. lodgers, special needs or disabled residents with unlockable rooms, key safes and so on. As your needs continue to change, we will change with you. That is why we have dedicated resource to on-going product and systems development, so we can meet new challenges head on.

We believe our strength in looking after you and your tenants lives in our team approach. Our structure means that, even in the absence of your Account Manager, we have a dedicated team who will be familiar with your scheme and can deal with your queries. We also have a designated internal marketing and promotion team to provide the essential support you need to grow your scheme and a structured growth plan to achieve increased take up of insurance amongst tenants. We work hard to meet the challenges of a changing environment; our team has been instrumental in introducing many new initiatives to enable low income families to take out insurance.

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