Thistle - CIH

T E N A N T R I S K S

Tenants Home Contents Insurance

We believe every individual has the right to access suitable and affordable Home Contents Insurance and through our extensive understanding of the demands and needs of tenants we are able to craft an insurance solution that fully suits their lifestyle.

Thistle Tenant Risks has taken away all of our previous bad experiences..... .....and we are absolutely delighted with the service.

David Hunter ACII - Principal Risk and Insurance Adviser East Ayrshire Council 01/15

Business Development Team

Tony Fawcett - Executive Director T: 0113 203 5817 E: tony.fawcett@thistleinsurance.co.uk Dean Seager - Development Director T: 0113 203 5843 E: dean.seager@thistleinsurance.co.uk Allison Williamson - Account Director T: 07909 000446 E: allison.williamson@thistleinsurance.co.uk Sally Alvey - Schemes Manager T: 0113 203 5891 E: sally.alvey@thistleinsurance.co.uk Nick Fenner - Sales/Account Executive T: 01628 586113 E. nick.fenner@thistleinsurance.co.uk Chris Tarrier - Account/Sales Executive T: 0113 203 5823 E: chris.tarrier@thistleinsurance.co.uk Shannon Devine - Schemes Administrator T: 0113 203 5813 E: shannon.devine@thistleinsurance.co.uk

Thistle Tenant Risks, part of the JLT Group Thistle Tenant Risks is part of one of the world’s largest international insurance brokers, the JLT Group. Our corporate size means that we have great strength in the insurance market but, equally so, we’re not so large that we lose sight of our individual clients or the market we work in. A proven track record Twenty years of experience has gone in to developing our tenant contents insurance schemes and we’re now working with in excess of 700 Local Authorities and Housing Associations. Thistle Tenant Risks also manages the National Housing Federation and Community Housing Cymru My Home Contents Insurance Schemes. We also are supporters of EVH in Scotland.

“At EVH we are aware of the difficulties many tenants in

Scotland may face in obtaining insurance, we are pleased to support the work being done by Thistle Tenant Risks to change this.” Eamonn Connolly, Director, EVH 01/15

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Benefits for you and your tenants

What can you expect?

What can your tenants expect?

Affordable and stable pricing Affordable premiums

Highly experienced team No excesses

Customer-focused service delivery

Optional covers available

Flexible schemes designed around your requirements

No minimum home security requirements

Specialist focus on the tenants contents insurance market

Flexible payment options

Provision of full marketing support and Growth Plan

No yearly commitment

Full product training and ongoing support

Quick and easy to apply for cover

Members of the National Housing Federation and Community Housing Cymru have automatic access to the My Home Contents Insurance Scheme

“I believe My Home Tenants Contents Insurance provides a lifeline to those who are unable to purchase affordable contents insurance from mainstream providers.” David Orr, Chief

Executive, National Housing Federation 01/15

“My Home is part of our commitment to financial inclusion in Wales. Many thousands of housing association tenants are shut out from the kind of financial services most people take for granted.” Community Housing Cymru 12/14

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What we offer you

Affordable and stable pricing Thistle Tenant Risks’ premiums are designed to meet the needs of tenants; they’re not only affordable, they also benefit from stable pricing for the longer term. This in turn encourages greater scheme participation. How do we achieve this? All Arms Length scheme administration is conducted by Thistle Tenant Risks in-house, so there are no fees built into the premiums for any third party administrators

There are no unnecessary costs to the scheme for Desk Handled claims – these are handled direct by the insurers.

We have a wealth of data which allows us to price extremely accurately.

Software Option Using our free and exclusive Lilac Lite 2 software, housing providers are able to administer their own Tenants Home Contents Insurance Scheme. Lilac Lite 2 is a fully web based multi-user system. Contact us for further information or for access to our demonstration version. Marketing To help support your scheme we promise extensive, innovative marketing support which is specifically designed to increase take up of insurance amongst your tenants. Our online training tool is soon to be re-launched and our tenant call back service and micro web sites continue to be used extensively by housing providers and their tenants. Highly experienced service team Our specialist team deals exclusively with the tenants’ content insurance market and is made up of housing and insurance professionals who bring with them a wealth of experience and knowledge. Our customer-focused team is incredibly enthusiastic about what they do and are driven by providing a quality service for our clients, which is paramount to our success.

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Structured to meet the needs of our customers

Specialist focus on the tenants’ contents insurance market The Thistle Tenant Risks team lives and breathes tenants’ content insurance. Each member of our team has extensive experience in the marketplace which enables us to provide a total service from in-house. This experience has taught us that one size does not fit all so you’ll never hear us talk about a single product offering - we make sure we are flexible to meet individual housing providers’ requirements. Our cover is also designed to meet the changing lifestyles of tenants too e.g. lodgers, special needs or disabled residents with unlockable rooms, key safes and so on. As your needs continue to change, we will change with you. That is why we have dedicated resource to on-going product and systems development, so we can meet new challenges head on.

We believe our strength in looking after you and your tenants lives in our team approach. Our structure means that, even in the absence of your Account Manager, we have a dedicated team who will be familiar with your scheme and can deal with your queries. We also have a designated internal marketing and promotion team to provide the essential support you need to grow your scheme and a structured growth plan to achieve increased take up of insurance amongst tenants. We work hard to meet the challenges of a changing environment; our team has been instrumental in introducing many new initiatives to enable low income families to take out insurance.

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Meet The Management Team Thistle Tenant Risks is a team of 20 dedicated specialists – meet some key members of this team below. Tony Fawcett - Executive Director

Sally Alvey – Scheme Manager

Sally is responsible for the overall scheme client relationship working with the Account Managers to provide with her team full marketing support, scheme documentation and the on-going delivery of a quality scheme. Sally previously worked for another broker in a similar role. Emma Long – Administration Director Emma manages our in-house, arm’s- length administration team. Emma is responsible for the daily administration and contact with tenants regarding their individual insurance. Jo Rees – Systems Manager Jo is responsible for our arms-length policy administration system and also provides support to those clients who use the software to administer their own with rent scheme

Tony assumes overall responsibility for the day-to-day management and direction of Thistle Tenant Risks. He has over 45 years of experience in the personal lines insurance sector and has spent the last 15 years developing Thistle Tenant Risks. Dean Seager – Development Director Dean has over 20 year’s experience in the insurance industry, 12 of which were as an Associate Director at another broker with responsibility for the management of the company’s Tenants Contents Insurance schemes across the UK. Dean has been with Thistle Tenant Risks for over five years. Allison Williamson - Account Director Allison has recently joined Thistle having previously worked within the Tenants Contents Insurance Market for another provider. Allison has over 20 years of experience within the sector.

Nick Fenner Sales/Account Executive

“After many years with the same provider the Council in 2011 conducted a procurement exercise and Thistle Tenants Risks were the successful bidder. Our tenants now benefit from lower premiums and wider cover. The transfer to Thistle was seamless and they have provided tremendous support and marketing” Andy Bays - Housing Income Manager Norwich City Council

Nick is an experienced account manager who also shares responsibility for the development of new scheme relationships. Nick previously worked for a well known personal lines insurance broker. Chris Tarrier - Sales/Account Executive Chris supports many of our existing schemes clients. Chris previously worked for a personal lines insurance broker managing a local office. Shannon Devine - Schemes Administrator Shannon supports the team and our scheme clients by providing internal support for scheme development.

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T E N A N T R I S K S

Insurance that benefits tenants. That’s our policy.

Thistle Tenant Risks Bond House

The Bourse Boar Lane Leeds LS1 5EN

www.thistlemyhome.co.uk www.crystal-insurance.co.uk www.thistletenants-scotland.co.uk www.thistlemyhome-cymru.co.uk

Thistle Tenant Risks is a trading style of Thistle Insurance Services Limited. Lloyd’s Broker. Authorised and Regulated by the Financial Conduct Authority. A JLT Group Company. Registered Office: The St Botolph Building, 138 Houndsditch, London, EC3A 7AW. Registered in England No 00338645. VAT No. 244 2321 96.