2002 Best Practices Study

Analysis of Agencies with Revenues Between $500,000 and $1,250,000

How Time Was Spent:

13.8% 22.8%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

6.8%

51.2%

Administration

5.4%

How Time Was Spent

5.4%

13.8%

22.8%

51.2%

6.8%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

2. Group Life & Health CSRs

Average

Top 25%

Number

0.5 1.0 0.3

High Low

Average Commissions Serviced

$74,151 $13,261

$117,000

Average Pay ($)

Average Pay (% of Book Serviced)

17.9%

How Time Was Spent:

21.0% 10.0%

Selling New Business (New or Acct Rounding)

Marketing (Placement)

Claims Processing Customer Service

9.0%

56.0%

Administration

4.0%

How Time Was Spent

4.0%

21.0%

10.0%

56.0%

9.0%

Selling New Business (New or Acct Rounding) Marketing (Placement)

Claims Processing Customer Service Administration

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